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New Contributor
trblsh00ter
Posts: 4
Registered: ‎07-26-2011
My Device: 9700
My Carrier: Cell C

Organizer data is not synchronized OTA with BES 5.0.3 for 1 user only

[ Edited ]

I have 49 BB users setup and working with a newly installed BES 5.0.3 on a stand alone virtual (VMWare) server. 48 of the users are working 100% and all the organizer data is syncing no problem. However I have 1 user (obviously he is the Chief Executive) and his data does not synchronize entirely. Email is working no problem, he does have an issue with his data connection dropping occasionally (Vodacom) but when it comes back up any data entered during that period does not synchronize.

 

I have tested it on my BB and if I enter a calendar appointment while I have no data connection it does synchronize once the data connection is back up.

 

Anybody have any ideas where I can start to look to trouble shoot this problem? I have looked in the logs but I'm not quite sure what I am looking for, thanks!

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Guru III
knottyrope
Posts: 29,768
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Organizer data is not synchronized OTA with BES 5.0.3 for 1 user only

did it update after 20 minutes?

 

 


run this test on the affected user and report back please

http://www.blackberry.com/btsc/KB02091

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
trblsh00ter
Posts: 4
Registered: ‎07-26-2011
My Device: 9700
My Carrier: Cell C

Re: Organizer data is not synchronized OTA with BES 5.0.3 for 1 user only

That's the weird thing it doesn't ever update.

 

I ran the test and it passed everything except the EWS calendar find request, but that is the same for all users:

 

CDO logon successful

Get default calendar folder successful

Get calendar folder name successful: 'Calendar'

CDO test completed successfully

Active Directory permissions test completed successfully

Initializing EWS Proxy... successful

Configuring User... successful

EWS calendar find request... failed

 

Is there a way to force the reconciliation?



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Guru III
knottyrope
Posts: 29,768
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Organizer data is not synchronized OTA with BES 5.0.3 for 1 user only

if it is a corrupt item causeign it

Backup device then in Outlook

highlight calendar
goto file import/export
choose export to file
choose Persoanl folder pst, next
make sure calendar is highlighted and choose subfolders if you have them, next


save to desktop with a name you can remember, Finish
Click ok on screen popup

Go to view, arange by events
delete all entries.



 

KB04950 - How to reset the BlackBerry smartphone calendar application

 

 



close outlook and any word files, open outlook back up after 15 seconds.

Then
goto file import/export
import from another program or file, next
choose Persoanl folder pst, next
find the file and import
Choose highlight calendar and Finish
Change view back to what you want and try again.

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
trblsh00ter
Posts: 4
Registered: ‎07-26-2011
My Device: 9700
My Carrier: Cell C

Re: Organizer data is not synchronized OTA with BES 5.0.3 for 1 user only

It happens with all organizer data though, he entered a new phone number and it did not sync across because his data connection was down and when it cam back up it did not reconcile the new number

Please use plain text.
Guru III
knottyrope
Posts: 29,768
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Organizer data is not synchronized OTA with BES 5.0.3 for 1 user only

is he a member of any protected groups in AD?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
trblsh00ter
Posts: 4
Registered: ‎07-26-2011
My Device: 9700
My Carrier: Cell C

Re: Organizer data is not synchronized OTA with BES 5.0.3 for 1 user only

nope

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