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Contributor
GeneralGeek
Posts: 12
Registered: ‎02-08-2012
My Device: 9700

Page Cannot Be Displayed - BESE/SBS 2011

Hi all,

 

I have just installed BESE 5.0.3 on SBS 2011 without to many issues, trouble is I now have the dreaded "Page Cannot Be Displayed" issue when accessing the administration console.

 

I have reviewed the online articles regarding the problem but I cannot find anything in the logs that relates to the known issues/fixes.

 

Any advice would be greatly appreciated, excerpts of the log can be placed on here, I just wasn't sure what the security implications are about posting logs etc.

 

Thanks,

 

Chris

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Page Cannot Be Displayed - BESE/SBS 2011

Java been updated? Dont update it, it is not needed but check the following

http://www.blackberry.com/btsc/KB14697

Also modify this key, it seems to get the wrong value during an upgrade for some.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

-Xmx1024m
by
-Xmx768m

Look at the BAS AS logs located here by default
C:\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

as of SP3 certain special characters are no longer allowed in password e.g. !, _?

Then take a look at this KB.
http://www.blackberry.com/btsc/KB24220

 

 

 

maybe post your BAS AS log minus personal info

 




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BESAdmin's, please make a signature with your BES environment info.


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Contributor
GeneralGeek
Posts: 12
Registered: ‎02-08-2012
My Device: 9700

Re: Page Cannot Be Displayed - BESE/SBS 2011

Hi there,

 

Many thanks for the swift reply, I tried the JVM regkey update and bingo - I'm in!

 

Thanks again for your help, it's greatly appreciated!

 

Chris H

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Page Cannot Be Displayed - BESE/SBS 2011

your welcome, glad to have helped out

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
GeneralGeek
Posts: 12
Registered: ‎02-08-2012
My Device: 9700

Re: Page Cannot Be Displayed - BESE/SBS 2011

Hi there,

 

Me again!  Odd situation occurring - I thought the issue had been resolved, and if I log in as the domain administrator I can access the web console.

 

However if I log in as BESAdmin, it's a no go.

 

I am assuming this is a permission setting somewhere - any advice is greatly welcomed!

 

Thanks,

 

Chris

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Page Cannot Be Displayed - BESE/SBS 2011


GeneralGeek wrote:

Hi there,

 

Me again!  Odd situation occurring - I thought the issue had been resolved, and if I log in as the domain administrator I can access the web console.

 

However if I log in as BESAdmin, it's a no go.

 

I am assuming this is a permission setting somewhere - any advice is greatly welcomed!

 

Thanks,

 

Chris


does BESAdmin have a login? check in BAS for admin accounts.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
GeneralGeek
Posts: 12
Registered: ‎02-08-2012
My Device: 9700

Re: Page Cannot Be Displayed - BESE/SBS 2011

Hi there,

 

I belive it does - I can log onto the server as BESAdmin, and when I use admin console via the domain admin, I log into the console as BESAdmin.

 

However, if the user BESAdmin is logged into the server, I get "Page Cannot Be DIsplayed".

 

Should I be logging into the Server as BESAdmin or just using the User to log into the admin console?

 

Thanks,

 

Chris

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Page Cannot Be Displayed - BESE/SBS 2011

if BESAdmin is not listed in BAS as a user, then it cant login to BAS.

 

I was unable to loging to BAS with BESAdmin but have 2 accounts set to admin it.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
GeneralGeek
Posts: 12
Registered: ‎02-08-2012
My Device: 9700

Re: Page Cannot Be Displayed - BESE/SBS 2011

Hi there,

 

It's not that BESAdmin isn't a user in BAS - it is that when I log onto the server locally with BESAdmin and now (After double checking the security/SendAs permissions in my other post) the domain administrator also receives "Page Cannot be Displayed" when opening BAS.

 

I'm stumped, currently BESE is getting the better of me....

 

Chris

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Page Cannot Be Displayed - BESE/SBS 2011

restart BAS service, wait 5 min  and try again

 

also whats showing in the BAS AS logs?

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V