Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Member
fmdeveloper
Posts: 1
Registered: ‎08-05-2011
My Device: 9630

Patch Level/Version Mismatch?

Running BES Express 5.0.3 on a Windows Server 2008 R2 SP1 and not sure of the patch level of BES Express.

 

The Blackberry Administration page shows Version: 5.0.3.41

Programs and Features shows Version 5.0.3 (Bundle 12 )

 

When I try and install 5.0.3 MR1 I get the error:

The upgrade patch cannot be installed because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.  Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

 

I get the same error if I try and install MR2 or MR3 for 5.0.3.

 

Is Programs and Features (Add/Remove Programs) wrong? What do I do?

Please use plain text.
Guru III
knottyrope
Posts: 30,407
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Patch Level/Version Mismatch?

there is no MR for BES express SP 3, it is only available for Full BES.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
gtatech
Posts: 27
Registered: ‎10-26-2010
My Device: Torch 9800

Re: Patch Level/Version Mismatch?

Make sure you select Blackberry Enterprise Express from the selection site.

As of today FEB 2, 2012 the only update for express is MR2. 

 

I think the Express should just be re-named without ENTERPRISE it would be less confusing that way.

Please use plain text.
Guru III
knottyrope
Posts: 30,407
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Patch Level/Version Mismatch?


gtatech wrote:

 

 

I think the Express should just be re-named without ENTERPRISE it would be less confusing that way.



agreed

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.