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Contributor
Neotic
Posts: 10
Registered: ‎04-20-2010
My Device: Bold 9000
My Carrier: Vodacom
Accepted Solution

Phone activated but nothing happens

I dont know if I'm missing something or not. I installed BESX for my first time prob everthing that could go wrong did, thanks to the this forum I manage to sort it all out.

 

I have activated the device using webdesktop, it shows messages are been send to the phone but there is no mail account or anything on the phone. Am I missing a step.

 

Phone has BIS only

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Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Phone activated but nothing happens

There should be a messages folder on the device, did you look there?

Also there should be an indicator to show when you get a new message.

 

Send a message from your email account to the users on BES with this in subject line.

<$confirm,removeondelivery> Test BES 123

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
Neotic
Posts: 10
Registered: ‎04-20-2010
My Device: Bold 9000
My Carrier: Vodacom

Re: Phone activated but nothing happens

I get this responce.

 

Your message:

 

" TO: ****@*****

SENT: Tue Apr 20 22:40:50 2010

 South Africa Standard Time

SUBJECT: <$confirm,removeondelivery> Test BES 123

 

has been delivered to the recipient's BlackBerry Handheld "

 

 

But noting comes to the device. The pop mail setup on the phone comes to its own mail box on the Phone but nothing seems to happen with the besx account.

 

Any Ideas

Please use plain text.
Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Phone activated but nothing happens

I would try a new or wiped device and try activating it.

If that works then you have an issue with software or config on the device and a wipe may fix it.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
Neotic
Posts: 10
Registered: ‎04-20-2010
My Device: Bold 9000
My Carrier: Vodacom

Re: Phone activated but nothing happens

Thanks this seemed to do the trick.

 

When I reactivated the phone I used The desktop software it seems to work a bit better or at least give you more info while it is activating.

Please use plain text.
Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Phone activated but nothing happens

As  a bonus, you can turn up logging to see where the fault is too with DTM.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.