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New Contributor
Posts: 3
Registered: ‎12-28-2012
My Device: BES
My Carrier: three
Accepted Solution

Public Folder Contact List

[ Edited ]

I have the BES installed and working perfectly. I have one user that wants to use the public folder contact list on his Blackberry Device. There are over 6000 contacts. If I put them in the Contacts folder, they sync to the device no problems. If I put them all in the Public Folder Contact, only 3907 sync. In the BES Admin Service, the Public Folder states the correct number of Contacts (Over 6000) but if I activate a device, it states syncing the address book with just 3907 contacts. Is there a limit? If it was a size issue, why would it work on the standard contact list?

 

Using Exchange 2010 SP1 and the newest BES Express

 

Thank you for your help.

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Public Folder Contact List

there is a limit on what you can sync at about 4000 they dont sync.

 

make some folders and split them up?

 




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New Contributor
Posts: 3
Registered: ‎12-28-2012
My Device: BES
My Carrier: three

Re: Public Folder Contact List

Thank you for your quick response. I have split the folders but the phone still only syncs 3907 contacts.

 

Is there any way to change this limit?

 

Thank you

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Public Folder Contact List

if it is a corrupt contact,


In outlook Make a new folder for contacts called backup

move all public contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the public contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V