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New Member
jrad4729
Posts: 1
Registered: 04-22-2010
My Carrier: Sprint

Re: pdf not opening

I am experiencing the same issue only for PDF files.  We are trying to open the documents from an e-mail using the BES distiller. We are running BES 5 and the issue exists on all devices which include Tours and Curves (8530)  We are on the Sprint network, and other document attachments open properly. 

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Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: pdf not opening

Have you tried restarting the attachment service?

 

What version of BES 5?

What device OS?

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Moderator
dany_s
Posts: 2,306
Registered: 10-02-2008
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