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Contributor
okorsal
Posts: 13
Registered: ‎06-01-2011
My Device: 9780
Accepted Solution

Remote Search Failed

[ Edited ]

After upgrading to: "BlackBerry Enterprise Server Express v5.0.3" I can no longer do remote searches on any of our Blackberry's. I get: "Search cancelled by remote service. Please try again later." That only happens when I change search type from local to remote.

  

New Member
mikestone519
Posts: 1
Registered: ‎06-14-2011
My Device: 9800

Re: Remote Search Failed

We upgraded from 5.0.2 to 5.0.3 (Blackberry Enterprise--not Express) and are seeing this exact problem.

 

Search By > Advanced, Search Messages [drop-down] > Remotely
Enter Criteria, Search... results in an error being thrown by the device.
 

"Search cancelled by remote service.  Please try again later"

 

Completed the upgrade on June 6th.

 

We recently updated  the majority of our devices to the new 9800's.

 

Windows Server 2003 SP2, separate server for this role.

Exchange 2007 SP3, separate server for this role.

Windows Server 2003, SP2 - domain controller, separate server for this role

Windows Server 2008 R2 / SQL 2008 R2 - Hosting BESMgmt DB - separate server for this role.

 

Not certain that the issue began after the device upgrades/reactivations or after the BES 5.0.3 upgrade--I'm assuming after the upgrade though.

Contributor
okorsal
Posts: 13
Registered: ‎06-01-2011
My Device: 9780

Re: Remote Search Failed

I think there is a bug in version 5.0.3.....

New Contributor
thewah
Posts: 4
Registered: ‎06-15-2011
My Device: 9800

Re: Remote Search Failed

What is the MAPI version on the BES?

Contributor
okorsal
Posts: 13
Registered: ‎06-01-2011
My Device: 9780

Re: Remote Search Failed

V1.2.1

 

- BES is on dedicated server

- Using Exchange 2007

 

Worked fine with v5.0.2. It might have happened after I upgraded the Domain Controller to Windows 2008 Infrastructure/Domain (Maybe or could just be the upgrade from 5.0.2 Express to 5.0.3 Bes Express)

New Contributor
thewah
Posts: 4
Registered: ‎06-15-2011
My Device: 9800

Re: Remote Search Failed

What is the version of exmapi32.dll on the BES?
Contributor
okorsal
Posts: 13
Registered: ‎06-01-2011
My Device: 9780

Re: Remote Search Failed

v6.5.8153.0

New Contributor
thewah
Posts: 4
Registered: ‎06-15-2011
My Device: 9800

Re: Remote Search Failed

Try updating MAPI to the latest available on the Microsoft site and continue testing.
Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Remote Search Failed

Contributor
okorsal
Posts: 13
Registered: ‎06-01-2011
My Device: 9780

Re: Remote Search Failed

Already did that long time ago and that's not the issue.