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Contributor
GeneralGeek
Posts: 12
Registered: ‎02-08-2012
My Device: 9700
My Carrier: Orange UK

Stange Happenings with BAS - Application Server Service...

Hi all,

 

I have had BESE running on SBS 2011 for a few months now with no problem - however recently I have been unable to access the BAS via the web interface.

 

It transpires that in my ignorance I updated Java, which in turn put a few things out.  I have since installed Java 6 Update 35 and corrected all of the registry entries to point towards the new java files/folders.  This seems to have brought the BAS-NCC Service back online, but the BAS-AS refuses to start, resulting in the usual "Page Cannot be Displayed".

 

I have tried to manually start BAS-AS but it refuses to start with an error stating that the service started and then stopped.

 

I'd be grateful for any advice on how to resolve this issue - needless to say Java auto updates are now disabled!

 

Thanks,

 

Chris

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Stange Happenings with BAS - Application Server Service...

clear all IE cache?

 

can you access it by IP or FQDN?

 

Is BAS service running with about 600 meg RAM?

 

Did you try a reboot of server?

 




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Contributor
GeneralGeek
Posts: 12
Registered: ‎02-08-2012
My Device: 9700
My Carrier: Orange UK

Re: Stange Happenings with BAS - Application Server Service...

Hi there,

 

Many thanks for the swift reply.

 

The IE cache is cleared every time it is closed.

 

The BAS-AS service isn't running at all, even if you force it to start it will immediately stop again.

 

I have also tried a reboot but to no avail.

 

I will attempt to access it via the FQDN and IP but I have little hope!

Thanks,

 

Chris

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Stange Happenings with BAS - Application Server Service...

if BAS is stopping it wont work via IP

 

I suggest reinstall BAS

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
GeneralGeek
Posts: 12
Registered: ‎02-08-2012
My Device: 9700
My Carrier: Orange UK

Re: Stange Happenings with BAS - Application Server Service...

Hi there,

 

Joy of joys!  I will have to reinstall BAS then :-(

 

Would you be able to advise on the best guide I should use to assist me in reinstalling BAS please?

 

Thanks again for your help.

 

Chris

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Contributor
GeneralGeek
Posts: 12
Registered: ‎02-08-2012
My Device: 9700
My Carrier: Orange UK

Re: Stange Happenings with BAS - Application Server Service...

Hi Knotty,

 

Thanks for all of your help, greatly appreciated - would you be able to advise on how I would install the BAS on it's own please?  I've scoured the Internet looking for guides but there is nothing that shows how to reinstall just this service.

 

Thanks,

 

Chris

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Stange Happenings with BAS - Application Server Service...

re run the installer, I dont know of a document that describes it specifically

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.