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Regular Contributor
Coopfab
Posts: 61
Registered: ‎04-21-2009
My Device: Not Specified

Tour 9630 Stopped sending or receiving emails

Out of the blue my Tour stopped sending and receiving emails, although I can use the phone to make and receive calls.  I did a cold reboot of the Tour, to no effect, and all services in Blackberry Professional Software v. 4.1.4.3 are running.  I even stopped and restarted the software to no avail.  While I think the issue is planned obsolescence of the Tour, I need to be sure.  How can I troubleshoot this issue.  Thanks in advance for your help and interest.  Michael

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Tour 9630 Stopped sending or receiving emails

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

 

hope they didnt change your data plan



It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.

Under Manage Connections on the device (OS 5 and higher), there's a services status which tells if connected to the data network.

For BES dataplan testing.

 

 

Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.

https://www.blackberry.com/besc/dashboard/

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.




 




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