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Contributor
Posts: 12
Registered: ‎01-18-2013
My Device: black berry
My Carrier: rogers
Accepted Solution

USer not in search of BES but in Active directory

I have a single user who I need to activate on BES (it the latest version just download and install a week ago.

 

When I do a search to add her she not on the list but everyone else in ad is there ... she on the ad list so I not sure why Ishe not showing up Iwas told by another forum 

 

Quote:

If you can not display the user in the BAS after clicking "search for user", then it is possible that the user is either not in the MsAdresses table of the BESMgmt database or that the format is not correct. Check that the user is in there. You could also run "TRUNCATE msadresses" and then restart the blackberry mailstore service. This will repopulate the msadresses table with fresh data and hopefully the user will display correctly.

 

I do not know how to truncate this can some one tell me step

Guru III
Posts: 31,651
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: USer not in search of BES but in Active directory

is this a new user or existing for more than a day?

 

If a new user AD wont get the name refresh until 24 hours but you can force a sync to AD

 

follow this for a new user

"BlackBerry Administration service cannot find the record you are looking for. Verify the search cri... 

 

 

 




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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 12
Registered: ‎01-18-2013
My Device: black berry
My Carrier: rogers

Re: USer not in search of BES but in Active directory

Not a new user .. she been here for years

 

Guru III
Posts: 31,651
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier
Contributor
Posts: 12
Registered: ‎01-18-2013
My Device: black berry
My Carrier: rogers

Re: USer not in search of BES but in Active directory

I got her back by doing the following:

 

Ms SQL server management studio
Login to besmgmt sql database
Select the table dbo.UserConfig
open the table and delete the entry for that user.

Try creating the user again.

 

but she never get an activation. and I try to tes email send to her email I get 

  • The request could not be completed. 

do I have to allow relay from this server for this to occur or other steps

 

 

Guru III
Posts: 31,651
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: USer not in search of BES but in Active directory

please run the test I supplied to rule out permissions

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 12
Registered: ‎01-18-2013
My Device: black berry
My Carrier: rogers

Re: USer not in search of BES but in Active directory

error I get but I did follow all the task fomm http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB02276&sliceId=2&cmd=displayKC&d...

-------
user: Opening message store using
/o=Organization/ou=First Administrative Group/cn=Recipients/cn=username
/o=Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT
/cn=Configuration/cn=Servers/cn=S-MAIL02/cn=Microsoft Private MDB
user: Mailbox opened successfully
user: Root Folder opened successfully
user: Folder created successfully
user: Test folder deleted successfully
user: MAPI test completed successfully
user: CDO Server Name: S-MAIL02
user: CDO Mailbox DN: /o=Organization/ou=First Administrative G
oup/cn=Recipients/cn=username
user: CDO logon successful
user: CDO COM exception: Code = 80040705, WCode = 0505, Code meaning
IDispatch error #1285
Description = The Microsoft Exchange Server computer is not available. Eit
er there are network problems or the Microsoft Exchange Server computer is down
for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONE
ROVIDER(8004011D)]].
user: CDO test failed
user: Active Directory permissions test completed successfully
user: Initializing EWS Proxy... successful
user: Configuring User... failed

Guru III
Posts: 31,651
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: USer not in search of BES but in Active directory

Contributor
Posts: 12
Registered: ‎01-18-2013
My Device: black berry
My Carrier: rogers

Re: USer not in search of BES but in Active directory

That already there the issue still continues anything else?

 

Guru III
Posts: 31,651
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: USer not in search of BES but in Active directory