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Contributor
T0bster
Posts: 22
Registered: ‎08-24-2011
My Device: Bold
My Carrier: Vodafone

Unable to create IT Policy on new BES Express Installation

Dear Experts

 

I am totally new to BES so please excuse my massive ignorance.

 

I have installed BES Express on our Exchange 2003 Server following this guide:-

http://forums.pinstack.com/f9/garys_bes_install_guide_for_sbs_2003_a-13491/

 

The install went OK and I didn't receive any errors.  As per the guide I used an AD account called BESadmin.  I have since created an account for myself and added my account to the administrators group.

 

I am logging in to the administration service on the server using Internet Explorer 8.

 

The problem I've got is when I try to create a new IT Policy via the administration service (logged in as myself or BESadmin) I get an error saying:-

 

  • The request could not be completed.

I haven't got as far as adding any devices yet!

 

Any suggestions welcome!

 

Thanks,

Toby

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knottyrope
Posts: 30,353
Registered: ‎06-25-2008
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Re: Unable to create IT Policy on new BES Express Installation

Look at the BAS logs files to see if anything stand outs

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




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Contributor
T0bster
Posts: 22
Registered: ‎08-24-2011
My Device: Bold
My Carrier: Vodafone

Re: Unable to create IT Policy on new BES Express Installation

Thanks for your response.

 

I couldn't see anything obvious in the server event viewer.

 

However looking at the BES log files I found a bunch of errors in this file:-

 

SERVER_BBAS-AS_01_20110824_0001.txt

 

(08/24 19:51:17:894):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery  got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR

 

**I log into the server...

 

(08/24 19:51:26:362):{http-WELLNESS1.wellness.local%2F10.2.8.18-3443-12} [com.rim.bes.bas.commands.securitymanager.SecurityLogin] [INFO] [BBAS-1006] {unknown} Logged in user tatkins
(08/24 19:52:00:862):{http-WELLNESS1.wellness.local%2F10.2.8.18-3443-7}

 

**Then I try to add a new policy and there is an unhandled exception....

 

[com.rim.bes.bas.BASExceptionStackInterceptor] [WARN] [BBAS-2007] {u=3, uc=-1, o=0, t=114805} Caught unhandled RuntimeException in org.jboss.ejb3.EJBContainerInvocation method createITPolicy - java.lang.NullPointerException

*** Start of original stack trace ***

javax.ejb.EJBException: java.lang.NullPointerException
    at org.jboss.ejb3.tx.Ejb3TxPolicy.handleExceptionInOurTx(Ejb3TxPolicy.java:63)
    at org.jboss.aspects.tx.TxPolicy.invokeInOurTx(TxPolicy.java:83)
    at org.jboss.aspects.tx.TxInterceptor$Required.invoke(TxInterceptor.java:191)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.tx.TxPropagationInterceptor.invoke(TxPropagationInterceptor.java:94)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASExceptionStackInterceptor.invoke(BASExceptionStackInterceptor.java:85)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.stateless.StatelessInstanceInterceptor.invoke(StatelessInstanceInterceptor.java:70)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.remoting.ReplicantsManagerInterceptor.invoke(ReplicantsManagerInterceptor.java:51)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:166)
    at org.jboss.ejb3.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:108)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.security.AuthenticationInterceptor.invoke(AuthenticationInterceptor.java:77)
    at org.jboss.ejb3.security.Ejb3AuthenticationInterceptor.invoke(Ejb3AuthenticationInterceptor.java:139)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASRemoteExceptionHandlerInterceptor.invoke(BASRemoteExceptionHandlerInterceptor.java:128)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.ENCPropagationInterceptor.invoke(ENCPropagationInterceptor.java:46)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.asynchronous.AsynchronousInterceptor.invoke(AsynchronousInterceptor.java:106)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.stateless.StatelessContainer.dynamicInvoke(StatelessContainer.java:281)
    at org.jboss.ejb3.remoting.IsLocalInterceptor.invokeLocal(IsLocalInterceptor.java:81)
    at org.jboss.ejb3.remoting.ClusteredIsLocalInterceptor.invoke(ClusteredIsLocalInterceptor.java:53)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.stateless.StatelessClusteredProxy.invoke(StatelessClusteredProxy.java:113)
    at $Proxy521.createITPolicy(Unknown Source)
    at com.rim.bes.bas.commands.itpolicymanager.CreateITPolicy.handleServerDoit(CreateITPolicy.java:304)
    at com.rim.bes.bas.command.ServerCommand.handleDoit(ServerCommand.java:154)
    at com.rim.bes.bas.command.Command.doit(Command.java:247)
    at com.rim.bes.bas.web.adminconsole.pages.itpolicy.CreateITPolicyPage.createITPolicy(CreateITPolicyPage.java:285)
    at com.rim.bes.bas.web.adminconsole.pages.itpolicy.CreateITPolicyPage.onSaveAll(CreateITPolicyPage.java:232)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeTargetMethod(ListenerMethodInvokerImpl.java:214)
    at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeListenerMethod(ListenerMethodInvokerImpl.java:155)
    at org.apache.tapestry.listener.ListenerMethodInvokerImpl.searchAndInvoke(ListenerMethodInvokerImpl.java:124)
    at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeListenerMethod(ListenerMethodInvokerImpl.java:69)
    at org.apache.tapestry.listener.SyntheticListener.actionTriggered(SyntheticListener.java:51)
    at org.apache.tapestry.listener.ListenerInvokerTerminator.invokeListener(ListenerInvokerTerminator.java:51)
    at $ListenerInvoker_131f688fa89.invokeListener($ListenerInvoker_131f688fa89.java)
    at org.apache.tapestry.form.AbstractSubmit$1.run(AbstractSubmit.java:88)
    at net.sf.tacos.ajax.components.AjaxFormSupportImpl.runDeferredRunnables(AjaxFormSupportImpl.java:664)
    at net.sf.tacos.ajax.components.AjaxFormSupportImpl.rewind(AjaxFormSupportImpl.java:643)
    at net.sf.tacos.ajax.components.AjaxForm.renderComponentDelegate(AjaxForm.java:303)
    at net.sf.tacos.ajax.components.AjaxForm.renderComponent(AjaxForm.java:84)
    at $AjaxForm_321.renderComponent($AjaxForm_321.java)
    at org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:617)
    at net.sf.tacos.ajax.components.AjaxForm.rewind(AjaxForm.java:140)
    at org.apache.tapestry.engine.RequestCycle.rewindForm(RequestCycle.java:439)
    at net.sf.tacos.ajax.components.AjaxForm.trigger(AjaxForm.java:410)
    at org.apache.tapestry.engine.DirectService.triggerComponent(DirectService.java:152)
    at org.apache.tapestry.engine.DirectService.service(DirectService.java:138)
    at com.rim.bes.bas.web.common.service.DirectService.service(DirectService.java:58)
    at $IEngineService_131f688fd00.service($IEngineService_131f688fd00.java)
    at org.apache.tapestry.services.impl.EngineServiceOuterProxy.service(EngineServiceOuterProxy.java:66)
    at org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:248)
    at org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:60)
    at $WebRequestServicer_131f688fcd7.service($WebRequestServicer_131f688fcd7.java)
    at com.rim.bes.bas.web.console.ObjectCacheServiceFilter.service(ObjectCacheServiceFilter.java:72)
    at $WebRequestServicerFilter_131f688fcdb.service($WebRequestServicerFilter_131f688fcdb.java)
    at $WebRequestServicer_131f688fcdd.service($WebRequestServicer_131f688fcdd.java)
    at com.rim.bes.bas.web.common.ServiceFilter.service(ServiceFilter.java:70)
    at $WebRequestServicerFilter_131f688fcd9.service($WebRequestServicerFilter_131f688fcd9.java)
    at $WebRequestServicer_131f688fcdd.service($WebRequestServicer_131f688fcdd.java)
    at $WebRequestServicer_131f688fcd3.service($WebRequestServicer_131f688fcd3.java)
    at org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:56)
    at $ServletRequestServicer_131f688fcb9.service($ServletRequestServicer_131f688fcb9.java)
    at org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55)
    at $ServletRequestServicerFilter_131f688fcb5.service($ServletRequestServicerFilter_131f688fcb5.java)
    at $ServletRequestServicer_131f688fcbb.service($ServletRequestServicer_131f688fcbb.java)
    at org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52)
    at $ServletRequestServicerFilter_131f688fcb3.service($ServletRequestServicerFilter_131f688fcb3.java)
    at $ServletRequestServicer_131f688fcbb.service($ServletRequestServicer_131f688fcbb.java)
    at org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53)
    at $ServletRequestServicerFilter_131f688fcb7.service($ServletRequestServicerFilter_131f688fcb7.java)
    at $ServletRequestServicer_131f688fcbb.service($ServletRequestServicer_131f688fcbb.java)
    at $ServletRequestServicer_131f688fab3.service($ServletRequestServicer_131f688fab3.java)
    at org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123)
    at com.rim.bes.bas.web.common.BASApplicationServlet.doService(BASApplicationServlet.java:162)
    at org.apache.tapestry.ApplicationServlet.doPost(ApplicationServlet.java:168)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.rim.bes.bas.web.common.CSRFProtectionFilter.doFilter(CSRFProtectionFilter.java:108)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.rim.bes.bas.web.common.filter.SystemStartupProgressFilter.doFilter(SystemStartupProgressFilter.java:187)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:173)
    at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
    at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
    at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:241)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
    at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException
    at com.rim.bes.bas.itpolicymanager.ITPolicyManagerUtilities.createItPolicyPayload(ITPolicyManagerUtilities.java:633)
    at com.rim.bes.bas.itpolicymanager.ITPolicyManagerBean._createITPolicy(ITPolicyManagerBean.java:778)
    at com.rim.bes.bas.itpolicymanager.ITPolicyManagerBean._createITPolicy(ITPolicyManagerBean.java:669)
    at com.rim.bes.bas.itpolicymanager.ITPolicyManagerBean.createITPolicy(ITPolicyManagerBean.java:554)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:112)
    at org.jboss.ejb3.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:166)
    at com.rim.bes.bas.BASCustomAnnotationHandlerInterceptor.execute(BASCustomAnnotationHandlerInterceptor.java:106)
    at sun.reflect.GeneratedMethodAccessor200.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.jboss.ejb3.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:118)
    at org.jboss.ejb3.interceptor.EJB3InterceptorsInterceptor.invoke(EJB3InterceptorsInterceptor.java:63)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.entity.TransactionScopedEntityManagerInterceptor.invoke(TransactionScopedEntityManagerInterceptor.java:54)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.AllowedOperationsInterceptor.invoke(AllowedOperationsInterceptor.java:47)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASApplicationDeadlockInterceptor.invoke(BASApplicationDeadlockInterceptor.java:99)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.tx.TxPolicy.invokeInOurTx(TxPolicy.java:79)
    ... 113 more

*** end of original stack trace ***


javax.ejb.EJBException: java.lang.NullPointerException
    at org.jboss.ejb3.tx.Ejb3TxPolicy.handleExceptionInOurTx(Ejb3TxPolicy.java:63)
    at org.jboss.aspects.tx.TxPolicy.invokeInOurTx(TxPolicy.java:83)
    at org.jboss.aspects.tx.TxInterceptor$Required.invoke(TxInterceptor.java:191)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.tx.TxPropagationInterceptor.invoke(TxPropagationInterceptor.java:94)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASExceptionStackInterceptor.invoke(BASExceptionStackInterceptor.java:85)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.stateless.StatelessInstanceInterceptor.invoke(StatelessInstanceInterceptor.java:70)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.remoting.ReplicantsManagerInterceptor.invoke(ReplicantsManagerInterceptor.java:51)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:166)
    at org.jboss.ejb3.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:108)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.security.AuthenticationInterceptor.invoke(AuthenticationInterceptor.java:77)
    at org.jboss.ejb3.security.Ejb3AuthenticationInterceptor.invoke(Ejb3AuthenticationInterceptor.java:139)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASRemoteExceptionHandlerInterceptor.invoke(BASRemoteExceptionHandlerInterceptor.java:128)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.ENCPropagationInterceptor.invoke(ENCPropagationInterceptor.java:46)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.asynchronous.AsynchronousInterceptor.invoke(AsynchronousInterceptor.java:106)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.stateless.StatelessContainer.dynamicInvoke(StatelessContainer.java:281)
    at org.jboss.ejb3.remoting.IsLocalInterceptor.invokeLocal(IsLocalInterceptor.java:81)
    at org.jboss.ejb3.remoting.ClusteredIsLocalInterceptor.invoke(ClusteredIsLocalInterceptor.java:53)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.stateless.StatelessClusteredProxy.invoke(StatelessClusteredProxy.java:113)
    at $Proxy521.createITPolicy(Unknown Source)
    at com.rim.bes.bas.commands.itpolicymanager.CreateITPolicy.handleServerDoit(CreateITPolicy.java:304)
    at com.rim.bes.bas.command.ServerCommand.handleDoit(ServerCommand.java:154)
    at com.rim.bes.bas.command.Command.doit(Command.java:247)
    at com.rim.bes.bas.web.adminconsole.pages.itpolicy.CreateITPolicyPage.createITPolicy(CreateITPolicyPage.java:285)
    at com.rim.bes.bas.web.adminconsole.pages.itpolicy.CreateITPolicyPage.onSaveAll(CreateITPolicyPage.java:232)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeTargetMethod(ListenerMethodInvokerImpl.java:214)
    at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeListenerMethod(ListenerMethodInvokerImpl.java:155)
    at org.apache.tapestry.listener.ListenerMethodInvokerImpl.searchAndInvoke(ListenerMethodInvokerImpl.java:124)
    at org.apache.tapestry.listener.ListenerMethodInvokerImpl.invokeListenerMethod(ListenerMethodInvokerImpl.java:69)
    at org.apache.tapestry.listener.SyntheticListener.actionTriggered(SyntheticListener.java:51)
    at org.apache.tapestry.listener.ListenerInvokerTerminator.invokeListener(ListenerInvokerTerminator.java:51)
    at $ListenerInvoker_131f688fa89.invokeListener($ListenerInvoker_131f688fa89.java)
    at org.apache.tapestry.form.AbstractSubmit$1.run(AbstractSubmit.java:88)
    at net.sf.tacos.ajax.components.AjaxFormSupportImpl.runDeferredRunnables(AjaxFormSupportImpl.java:664)
    at net.sf.tacos.ajax.components.AjaxFormSupportImpl.rewind(AjaxFormSupportImpl.java:643)
    at net.sf.tacos.ajax.components.AjaxForm.renderComponentDelegate(AjaxForm.java:303)
    at net.sf.tacos.ajax.components.AjaxForm.renderComponent(AjaxForm.java:84)
    at $AjaxForm_321.renderComponent($AjaxForm_321.java)
    at org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:617)
    at net.sf.tacos.ajax.components.AjaxForm.rewind(AjaxForm.java:140)
    at org.apache.tapestry.engine.RequestCycle.rewindForm(RequestCycle.java:439)
    at net.sf.tacos.ajax.components.AjaxForm.trigger(AjaxForm.java:410)
    at org.apache.tapestry.engine.DirectService.triggerComponent(DirectService.java:152)
    at org.apache.tapestry.engine.DirectService.service(DirectService.java:138)
    at com.rim.bes.bas.web.common.service.DirectService.service(DirectService.java:58)
    at $IEngineService_131f688fd00.service($IEngineService_131f688fd00.java)
    at org.apache.tapestry.services.impl.EngineServiceOuterProxy.service(EngineServiceOuterProxy.java:66)
    at org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:248)
    at org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:60)
    at $WebRequestServicer_131f688fcd7.service($WebRequestServicer_131f688fcd7.java)
    at com.rim.bes.bas.web.console.ObjectCacheServiceFilter.service(ObjectCacheServiceFilter.java:72)
    at $WebRequestServicerFilter_131f688fcdb.service($WebRequestServicerFilter_131f688fcdb.java)
    at $WebRequestServicer_131f688fcdd.service($WebRequestServicer_131f688fcdd.java)
    at com.rim.bes.bas.web.common.ServiceFilter.service(ServiceFilter.java:70)
    at $WebRequestServicerFilter_131f688fcd9.service($WebRequestServicerFilter_131f688fcd9.java)
    at $WebRequestServicer_131f688fcdd.service($WebRequestServicer_131f688fcdd.java)
    at $WebRequestServicer_131f688fcd3.service($WebRequestServicer_131f688fcd3.java)
    at org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:56)
    at $ServletRequestServicer_131f688fcb9.service($ServletRequestServicer_131f688fcb9.java)
    at org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55)
    at $ServletRequestServicerFilter_131f688fcb5.service($ServletRequestServicerFilter_131f688fcb5.java)
    at $ServletRequestServicer_131f688fcbb.service($ServletRequestServicer_131f688fcbb.java)
    at org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52)
    at $ServletRequestServicerFilter_131f688fcb3.service($ServletRequestServicerFilter_131f688fcb3.java)
    at $ServletRequestServicer_131f688fcbb.service($ServletRequestServicer_131f688fcbb.java)
    at org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53)
    at $ServletRequestServicerFilter_131f688fcb7.service($ServletRequestServicerFilter_131f688fcb7.java)
    at $ServletRequestServicer_131f688fcbb.service($ServletRequestServicer_131f688fcbb.java)
    at $ServletRequestServicer_131f688fab3.service($ServletRequestServicer_131f688fab3.java)
    at org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123)
    at com.rim.bes.bas.web.common.BASApplicationServlet.doService(BASApplicationServlet.java:162)
    at org.apache.tapestry.ApplicationServlet.doPost(ApplicationServlet.java:168)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.rim.bes.bas.web.common.CSRFProtectionFilter.doFilter(CSRFProtectionFilter.java:108)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at com.rim.bes.bas.web.common.filter.SystemStartupProgressFilter.doFilter(SystemStartupProgressFilter.java:187)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:173)
    at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
    at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
    at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:241)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
    at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException
    at com.rim.bes.bas.itpolicymanager.ITPolicyManagerUtilities.createItPolicyPayload(ITPolicyManagerUtilities.java:633)
    at com.rim.bes.bas.itpolicymanager.ITPolicyManagerBean._createITPolicy(ITPolicyManagerBean.java:778)
    at com.rim.bes.bas.itpolicymanager.ITPolicyManagerBean._createITPolicy(ITPolicyManagerBean.java:669)
    at com.rim.bes.bas.itpolicymanager.ITPolicyManagerBean.createITPolicy(ITPolicyManagerBean.java:554)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:112)
    at org.jboss.ejb3.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:166)
    at com.rim.bes.bas.BASCustomAnnotationHandlerInterceptor.execute(BASCustomAnnotationHandlerInterceptor.java:106)
    at sun.reflect.GeneratedMethodAccessor200.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.jboss.ejb3.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:118)
    at org.jboss.ejb3.interceptor.EJB3InterceptorsInterceptor.invoke(EJB3InterceptorsInterceptor.java:63)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.entity.TransactionScopedEntityManagerInterceptor.invoke(TransactionScopedEntityManagerInterceptor.java:54)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.AllowedOperationsInterceptor.invoke(AllowedOperationsInterceptor.java:47)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASApplicationDeadlockInterceptor.invoke(BASApplicationDeadlockInterceptor.java:99)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.tx.TxPolicy.invokeInOurTx(TxPolicy.java:79)
    ... 113 more
(08/24 19:53:27:894):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery  got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/24 19:55:37:894):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery  got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR


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Guru III
knottyrope
Posts: 30,353
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Unable to create IT Policy on new BES Express Installation

Java been updated? Dont update it, it is not needed but check the following

http://www.blackberry.com/btsc/KB14697

Also modify this key, it seems to get the wrong value during an upgrade for some.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

-Xmx1024m
by
-Xmx768m

 




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Contributor
T0bster
Posts: 22
Registered: ‎08-24-2011
My Device: Bold
My Carrier: Vodafone

Re: Unable to create IT Policy on new BES Express Installation

Apparently on the server I am running Java SE6 Update 24

 

I have changed that registry key to Xmx768m

 

Just installing some windows updates, then I'm going to restart the server.

 

Java wants to update.  Is it a good idea to do so?

 

 

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Guru III
knottyrope
Posts: 30,353
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to create IT Policy on new BES Express Installation

if java updates you have to make sure it is pointed to correct place again.

 

I have never updated it on mine.

 




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Contributor
T0bster
Posts: 22
Registered: ‎08-24-2011
My Device: Bold
My Carrier: Vodafone

Re: Unable to create IT Policy on new BES Express Installation

I have reooted my server and now I can't get into the administration site at all!

 

I'm getting event ID 373 in the application log...

 

The description for Event ID ( 373 ) in Source ( Blackberry Notification System ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:  IDS_25000               getListBESdatabases: COM Error 0x80004005 - Unspecified error - Source: Microsoft OLE DB Provider for SQL Server - Description [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. - Command: getListBESdatabases.

 

Help!

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Contributor
T0bster
Posts: 22
Registered: ‎08-24-2011
My Device: Bold
My Carrier: Vodafone

Re: Unable to create IT Policy on new BES Express Installation

OK, I've now reverted to the previous registry key and restarted the services.  The administration page opened OK and I managed to add a policy!!

 

I don't think I've actually changed anything....Maybe the server just needed a reboot!

 

Anyway thanks for your assistance!  :-)

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