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sheenlim
Posts: 1
Registered: ‎10-06-2012
My Device: 9790
My Carrier: Smart

User X failed to initialize

Hi,

 

I currently new to the Blackberry environment.

I currently cannot enable a BES user, its stuck to Initializing.

 

 

I have already added the bes service account to the administrators group.

 

Here is the MAGT Logs:

[40000] (10/06 19:06:42.662):{0x428} [BIPP] Ping 3468 sent
[40000] (10/06 19:06:42.662):{0x1360} [BIPP] Ping Response 3468 received
[20000] (10/06 19:07:00.224):{0x1DBC} RIM_HrResolveProxysFromDN - ResolveNamesMAPI failed from -2147221233
[30053] (10/06 19:07:00.224):{0x1DBC} Retry start for user: /o=Concentrix/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=MIS CDO Exchange Test 2de7
[30041] (10/06 19:07:00.224):{0x1DBC} Starting handheld for MIS CDO Exchange Test 2
[40704] (10/06 19:07:00.224):{0x1DBC} MAPIMailbox::MAPIMailbox ServerDN=/o=Concentrix/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=PH-CDO-CAEXCH01/cn=Microsoft Private MDB, MailboxDN=/o=Concentrix/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=MIS CDO Exchange Test 2de7
[30033] (10/06 19:07:00.468):{0x1DBC} ResolveName - g_pAddressBook->ResolveName( /o=Concentrix/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=MIS CDO Exchange Test 2de7 ) (0x8004010f) failed
[30337] (10/06 19:07:00.468):{0x1DBC} MAPIMailbox::MAPIMailbox - ResolveName[1] failed for DisplayName='/o=Concentrix/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=MIS CDO Exchange Test 2de7', trying method #2
[30033] (10/06 19:07:00.711):{0x1DBC} ResolveName - g_pAddressBook->ResolveName( MIS CDO Exchange Test 2de7 ) (0x8004010f) failed
[30337] (10/06 19:07:00.711):{0x1DBC} MAPIMailbox::MAPIMailbox - ResolveName[2] failed for DisplayName='MIS CDO Exchange Test 2de7', trying method #3
[30033] (10/06 19:07:00.954):{0x1DBC} ResolveName - g_pAddressBook->ResolveName( MIS CDO Exchange Test 2 ) (0x8004010f) failed
[30024] (10/06 19:07:00.954):{0x1DBC} MAPIMailbox::MAPIMailbox - ResolveName[3] failed for DisplayName='MIS CDO Exchange Test 2', giving up
[20154] (10/06 19:07:00.954):{0x1DBC} User MIS CDO Exchange Test 2 not started
[50079] (10/06 19:07:00.954):{0x1DBC} 1 user(s) failed to initialize
[40442] (10/06 19:07:37.120):{0x1750} User settings: email=phexchange2@concentrix.com, routing=S29954291, service=PH-CDO-BES01GBS, device=2913A178, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=0, sentItems=1, dir=phexchange2a6a, server=PH-CDO-CAEXCH01 (session : 0x01bb10d0), pending=0

 

Can somebody help me diagnose this problem?

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier
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