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Contributor
crowdedisland
Posts: 22
Registered: ‎09-29-2010
My Device: Not Specified

Users device changed time into future and all old emails disappeared

I have aa user whose BB went to 2045 when she set it back to the correct date she only had emails from that day with wrong date on them.

 

Is there a way for me to get her BB to have all her old emails on it.  We are running BES express 5.01

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Users device changed time into future and all old emails disappeared

once data stamp is applied it can not be changed, you can try a reactivation to get all messages in x days.

 

also make sure you enable these

 

KB11632 - How to increase the number of email messages sent to a BlackBerry smartphone during the en...

 



If using the same PIN upon activation look at this KB

 

KB04713 - Enable message prepopulation for all users on a BlackBerry Enterprise Server

 



For subfolders you have to enable them first.

 

KB11434 - No messages are displayed in subfolders following enterprise activation

 

 

 

 

 


 

and for older ones that wont prepopulate here are some tricks.

 

 

 

 

 

In the BlackBerry smartphone user's mailbox, create a subfolder of the Inbox called Recover.
Drag the email messages to be restored to the Recover folder.
On the Home screen of the BlackBerry smartphone, click Messages.
Click Search.
Set the Search Type to Remote.
Set the Service to Desktop.
Set the Folder to Recover.
Press the Menu key and click Search.
While viewing the search results, press the Menu key.
Click Add All.
The message headers for the email messages will be added to the message list on the BlackBerry smartphone.

 

 

 

 

 

 

 

or

 

 

 

 

 

 

    • In the search results, highlight a message.

 

    • Press the Menukey.

        • To view more available search results, click Get More Results.

        • To add the message that you highlighted to your message inbox, click Add.

        • To add all the messages from the search results to your message inbox, click Add All.

        • To delete the search results, click Delete Search.

        • To start a new search, click Search by.


 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Contributor
crowdedisland
Posts: 22
Registered: ‎09-29-2010
My Device: Not Specified

Re: Users device changed time into future and all old emails disappeared

The user really wants to go back to having all the emails she had on the device before this problem.

 

Why would the date change without her doing anything?  It happened during the middle of the night.

 

Is there no way to get back all the emails she had not just the ones form the last x days?

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Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: Users device changed time into future and all old emails disappeared

The BB is no archive, so you will not get all the mails back, only for X days or x messages. You could give the wired sync with desktop manager a try to synchronize more mails.
But the strange thing is that the BB changed the time. If she used it for alarm she missed that also... maybe she changed the time when she tried to change the alarm or something like that?
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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Users device changed time into future and all old emails disappeared


crowdedisland wrote:

The user really wants to go back to having all the emails she had on the device before this problem.

 

Why would the date change without her doing anything?  It happened during the middle of the night.

 

Is there no way to get back all the emails she had not just the ones form the last x days?


The date puts a time stamp on the device upon arrival, you cant change it once done.

 

Did you try to reactivate the device?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.