BlackBerry® Enterprise Server Version 5.0

[cartel]

our bes has many IT policies--

one with PGP i must have some setting checked that is blocking reprogramming an existing user

i can login to bas and reset password but when i try to program a bb with the existing email i get the "contact your system admin"

the settings on the BES 5.0 seem to require we always have a fresh unit- my old bes 4.1 would allow a unit with info to program on the bes-- not sure what i changed in security policies but now the unit must be new or freshly wiped.

an existing user on the NONpgp IT policy i can reset the password and program the user again successfully (as in if they lost their bb)

on the pgp side i cannot do this-- i have to erase the email in exchange and bes and wait for cache to clear if i want same email but then all emails and sync of address book is lost.. i end up making them a new email.

any idea what settings i have set incorrectly on the IT policy or is this within the PGP univ server?

thanks

[Office2Mobile]

cartel,

This has to do with a pre-existing IT policy that differs from the server you are attempting to active it on. The best way to resolve this is by perform a Wipe on the device which will remove the any IT policy set on the device. At that point you can Enterprise Active the device.

Hope this helps,

[cartel]

Thanks

but thats not it..

they were on the server i am trying to reinstall then to.. i have tried brand new units and i "always" wipe now on this server before trying it its not brand new .

no matter what i seem to try i cannot reprogram a user to a replacement handheld.. with PGP policy as the original unit..

its like i can program only once and then i cannot replace units..  is there some setting on the bes that blocks replacing the unit?