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Trusted Contributor
Posts: 125
Registered: ‎04-16-2012
My Device: PlayBook + Z10 + Z30
Accepted Solution

colouring of messages does not work anymore

Hi,

 

strange thing happened:

On my Bold 9900 i had the setting to colour-categorize enterprise messages (so they are shown with a coloured line when opened). Hope you know what i mean.

It worked well all the time. Since 2 days the colour is not shown for enterprise messages.

When i set a colour for non-enterprise messages all emails (BES an BSI accounts) are shown with this colour. Seems the BB does not recognize the BES messages as enterprise messages anymore.

Any idea?

 

TIA

 

Karsten

Guru III
Posts: 31,315
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: colouring of messages does not work anymore

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.


 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
Posts: 125
Registered: ‎04-16-2012
My Device: PlayBook + Z10 + Z30

Re: colouring of messages does not work anymore

Thanx. It worked.

I tried the battery pull yesterday without success but today it worked. Maybe because the BB was powered of yesterday when i pulled the battery.

 

cu

Guru III
Posts: 31,315
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: colouring of messages does not work anymore

[ Edited ]

Glad to have helped out.

 

pulling while off wont do it

 

always pull it while it is powered on

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V