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New Contributor
Posts: 3
Registered: ‎07-24-2011
My Device: 9790

management center not talking to device

I am trying to get the management center to work.

I have a device that is registered and has been accepted, (code entered etc).

However when I ask the center to remotely back up then I get a message saying it will be done when the devcie is next connected to the network. Strange that since it was able to send the auth code to the phone. The phone is also still receing messages.

Obvsouly I have check the PIN and IMEI (but they must be correct since other wise the regsitration message would not get through). I have waited for 24 hours to see if there was a delay due to some bug. Nothing.

Its also true that the denter cant talk at all to the device since it sits there sayng getting status from the main screen.

I dont have any other phones connected. Mine is the first and test one.

I have not allowed it to manage email but it does have permission to do remoet backups in the users  area

Suggestions guys?