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Contributor
hutchingsp
Posts: 40
Registered: ‎11-23-2010
My Device: Not Specified
Accepted Solution

"Reconcile Now" Not Working?

I'm testing a BB with a brand new BES Express setup.

 

BES Express is up and running and was installed using the besadmin account etc.

 

I've noticed that if I leave my BB on throughout the day, it syncs, say, 50 messages by the time I leave the office, which show as unread.

 

Now throughout the day I've dealt with some of those messages at my desk, so in Outlook I might only have 5 unread messages, but the phone still shows 50.

 

It also doesn't appear to entirely catch up with messages that have been received into Outlook but then deleted from Outlook i.e. I got a bunch of "Out of Office" messages that I deleted from outlook after they'd synced to the BB, so they're no longer in Outlook but they show on the BB as unread.

 

I did try the "Reconcile Now" option in the Mail client, but it didn't seem to do an awful lot, so now I'm a little stuck what I might be missing, or if I'm missing anything?

 

Thanks in advance.

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: "Reconcile Now" Not Working?

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

 

 

 

KB20770 Email reconciliation does not work after moving a mailbox



Is the user over quota?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
hutchingsp
Posts: 40
Registered: ‎11-23-2010
My Device: Not Specified

Re: "Reconcile Now" Not Working?

Right now I'm our only user.

 

I've changed those options in the mail client to what you suggested, not sure if they will act retrospectively or not.

 

I just expected that if I deleted a message on the BB that when I looked in Outlook or logged in via OWA it would be gone as well?

 

There's a lot to get to grips with here.

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: "Reconcile Now" Not Working?

if you didnt have the handset setting before, then it wouldnt work, by default a BB does not delete from mail box.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
hutchingsp
Posts: 40
Registered: ‎11-23-2010
My Device: Not Specified

Re: "Reconcile Now" Not Working?

[ Edited ]

Thanks.  What I did today was to do a "Mark prior as read" so I know where I'm starting from.

 

I then set pretty much all the options you listed, including changing the message state size from 100 to 1000 as you suggested.

 

What I now seem to have is full two-way sync, just with a bit of a delay for auto-reconcile to happen.

 

Am I correct in thinking that whilst you can choose which Outlook folders to redirect to a Blackberry, if I go into a random folder on the Blackberry I can't tell it to pull down the contents of that folder?  I'm thinking when you get caught out and think "If only I had that messages from X..."

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: "Reconcile Now" Not Working?


hutchingsp wrote:

 

Am I correct in thinking that whilst you can choose which Outlook folders to redirect to a Blackberry, if I go into a random folder on the Blackberry I can't tell it to pull down the contents of that folder?  I'm thinking when you get caught out and think "If only I had that messages from X..."


 

KB11632 - How to increase the number of email messages sent to a BlackBerry smartphone during the en...



If using the same PIN upon activation look at this KB

KB04713 - Enable message prepopulation for all users on a BlackBerry Enterprise Server



For subfolders you have to enable them first.

KB11434 - No messages are displayed in subfolders following enterprise activation

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V