Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎06-03-2013
My Device: Curve

recreating a user in Enterprise Server Express



I have deleted an user account in the Blackberry Admnistration Service because he lost his Blackberry. The user has now bought a new BB but when I try to recreate the user, I keep getting the error that the user can not be created.


Creating other users works fine.


Is there some kind of log or cache that prevents me recreating a user with the same name/email on the server?

Guru III
Posts: 30,773
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: recreating a user in Enterprise Server Express


To verify if BlackBerry smartphone user accounts are queued for deletion, perform the following steps:



    1. Under BlackBerry Solution Management, expand User.


    1. Click Manage Users.


    1. In the Search for users menu, click Advanced search.


    1. In the Email criteria section of the Advanced Search, select True in the Queued removal of BlackBerry services drop-down box.


    1. Click Search.



BlackBerry smartphone users who are pending a deletion, but the process has not completed, will be displayed.


The BlackBerry smartphone user account can be purged from the database or removed immediately from the BlackBerry service by performing the following steps:



    1. Click the Display name of the BlackBerry smartphone user that is displayed when searching for BlackBerry smartphone users that are Queued removal of BlackBerry services.


    1. Click Immediate removal of BlackBerry services.


If user is stuck in pending delete, you can drop user from database using the following:

1. Open command prompt
2. Type "osql -E"
3. 1>use BESMgmt
4. 2>go
5. 1>delete from userconfig where mailboxsmtpaddr=''user@domain.com''
6. 2>go


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V