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New Member
ictboechout
Posts: 1
Registered: ‎06-03-2013
My Device: Curve

recreating a user in Enterprise Server Express

Hi,

 

I have deleted an user account in the Blackberry Admnistration Service because he lost his Blackberry. The user has now bought a new BB but when I try to recreate the user, I keep getting the error that the user can not be created.

 

Creating other users works fine.

 

Is there some kind of log or cache that prevents me recreating a user with the same name/email on the server?

Guru III
knottyrope
Posts: 30,773
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: recreating a user in Enterprise Server Express


 

To verify if BlackBerry smartphone user accounts are queued for deletion, perform the following steps:

 

 

    1. Under BlackBerry Solution Management, expand User.

 

    1. Click Manage Users.

 

    1. In the Search for users menu, click Advanced search.

 

    1. In the Email criteria section of the Advanced Search, select True in the Queued removal of BlackBerry services drop-down box.

 

    1. Click Search.

 

 

BlackBerry smartphone users who are pending a deletion, but the process has not completed, will be displayed.

 

The BlackBerry smartphone user account can be purged from the database or removed immediately from the BlackBerry service by performing the following steps:

 

 

    1. Click the Display name of the BlackBerry smartphone user that is displayed when searching for BlackBerry smartphone users that are Queued removal of BlackBerry services.

 

    1. Click Immediate removal of BlackBerry services.

 

If user is stuck in pending delete, you can drop user from database using the following:

1. Open command prompt
2. Type "osql -E"
3. 1>use BESMgmt
4. 2>go
5. 1>delete from userconfig where mailboxsmtpaddr=''user@domain.com''
6. 2>go


 




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