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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 7
Registered: ‎06-04-2012
My Device: Torch 9860

9860 issue or server?

Hi,

We bought a bunch of BB 9860 (version 7) for some of the staffs to use. We are using BB server (V5.0.3.31) and exchange 2010 server.

Every couple of time, random BB 9860 users will complained they're not recieving emails. They had to hard reset their phone a couple of time before they start recieving emails. Sometimes, their wireless is turned off automatically. Other staff on BB bold 9000 are not experiencing any problem.

 

Could someone advice if this is related to server or BB 9860 issue or the OS version?

Guru III
Posts: 31,147
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: 9860 issue or server?

what OS are the running? 7 is a bit to generic as tehre are quite a few releases

 




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New Contributor
Posts: 7
Registered: ‎06-04-2012
My Device: Torch 9860

Re: 9860 issue or server?

Hi,

It is OS 7.0.0

New Contributor
Posts: 7
Registered: ‎06-04-2012
My Device: Torch 9860

Re: 9860 issue or server?

bundle 2406

New Contributor
Posts: 7
Registered: ‎06-04-2012
My Device: Torch 9860

Re: 9860 issue or server?

Hi,

Sorry, scrap the above.

This is the correct version for most of the BB 9860.

7.0 Bundle 2395 (v7.0.0.579, Platform 5.0.0.735)

Guru III
Posts: 31,147
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: 9860 issue or server?

I dont have an issue with that OS version

 

Can you look at your MAGT logs when the issue does happen

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info


to isolate an affected user on a static messaging agent , then look for the MAGT log for that agent (while trying to send/receive messages). The format you'll be looking for is:

 

 

 

BESName_MAGT_##_yyyymmdd_####.txt

 

 

 

Where the first pair of digits are the Agent ID you set.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 7
Registered: ‎06-04-2012
My Device: Torch 9860

Re: 9860 issue or server?

Hi Knotty,

Seems like this has something to do with the OS. We have currently upgraded some of the staff's BB into the latest version and it's not happening anymore.

 

Most of the BBs are in version is 7.0.0 Bundle 2395, upgraded to 7.1 as provided by Telstra.

Guru III
Posts: 31,147
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: 9860 issue or server?

thats good to hear its working, let us know in a few days if they stay running

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V