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User activation is successful. A few weeks later the BB is inactivated and this is the error message, *** Activation *** password is empty (UserConfig.KeyGenPassword). Anyone seen this before? Thank you.
User complainted that email was not synching with his BB. Check the Enterprise Activation setting on his BB and found that status was "not activated". In BAS, Devices, Wireless Activations, View wireless activations, searched for the user and under the Email description was where I found the error message.
No the device was not wipe. The Blackberry was synching fine with his other webmail account. I set a new activation password and reactivated the Blackberry.
Make sure the mail delivered to that exchange account isn't forwarded to another account also. Even the option to deliver to both mailboxes wont work. I've had this before, temporarily disable the forwarding and activate the BB then you can flip the fowarding back on.
