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BlackBerry® Enterprise Service 10

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Contributor
paulfaz
Posts: 17
Registered: ‎04-19-2012
My Device: Curve 9300
My Carrier: 02
Accepted Solution

Active Sync Profile + Client Documentation?

Hi Everyone,

 

I am trying to setup and iphone, connected via UDS with an Active Sync profile.  I have created the profile and applied it to the user.

 

The issue i have, is i cannot find any Mobile Fusion Client documentation anywhere, so i can create a profile but i do not know what to do on the device?

 

I kind of expected the Mobile Fusion Client to create me a new e-mail account on the iPhone based on the Active Sync profile i created, but it hasnt.  Or, when i go to create an Exchange e-mail account, present me with the settings, but it doesnt?

 

Any help, helping me understand just how this should work, would be greatly appreciated...

 

Thanks

Paul

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Contributor
liakidis
Posts: 10
Registered: ‎05-08-2012
My Device: iPhone
My Carrier: T-Mobile

Re: Active Sync Profile + Client Documentation?

hey paul,

 

normally the password field pops up and the mail account get configured by hiself. have a look at settings, general, profiles. how many profiles are in there and witch.

 

BlackBerry Mobile Fusion? and normally there must be the IT-Policy and the EAS (this is for mail).

 

bye liakidis

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Contributor
paulfaz
Posts: 17
Registered: ‎04-19-2012
My Device: Curve 9300
My Carrier: 02

Re: Active Sync Profile + Client Documentation?

Hi Liakidis,

 

I see, i only have "Blackberry Mobile Fusion" as a profile, and no others. 

 

I am presuming then that my iPhone hasnt downloaded the I.T Policy or the EAS Profile.  Everything looks ok, there are no big flashing errors :smileyhappy:... the device activated ok.

 

Where is the best place to look for issues?

 

The below is a few lines from the "communications logs"

 

0 May 2012 13:08:32 UTC:command.applicationrequest08 May 2012 13:08:32 UTC:command.deviceinfo_bdmirequest08 May 2012 13:08:32 UTC:command.deviceinforequest08 May 2012 12:53:31 UTC:command.applicationrequest08 May 2012 12:53:31 UTC:command.deviceinfo_bdmirequest08 May 2012 12:53:31 UTC:command.deviceinforequest08 May 2012 12:38:30 UTC:command.applicationrequest08 May 2012 12:38:30 UTC:command.deviceinfo_bdmirequest08 May 2012 12:38:30 UTC:command.deviceinforequest08 May 2012 12:23:28 UTC:command.applicationrequest08 May 2012 12:23:28 UTC:command.deviceinfo_bdmirequest08 May 2012 12:23:28 UTC:command.deviceinforequest08 May 2012 12:08:27 UTC:command.applicationrequest08 May 2012 12:08:27 UTC:command.deviceinfo_bdmirequest08 May 2012 12:08:27 UTC:command.deviceinforequest08 May 2012 11:53:26 UTC:command.applicationrequest08 May 2012 11:53:26 UTC:command.deviceinfo_bdmirequest08 May 2012 11:53:26 UTC:command.deviceinforequest08 May 2012 11:38:26 UTC:command.applicationrequest08 May 2012 11:38:26 UTC:command.deviceinfo_bdmirequest

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Contributor
liakidis
Posts: 10
Registered: ‎05-08-2012
My Device: iPhone
My Carrier: T-Mobile

Re: Active Sync Profile + Client Documentation?

ok. there must be (in your case) at least 3 profiles. BBMF+IT-Policy+EAS.

 

The best way to have a look to the logs is C:\Program Files (x86)\Research In Motion\Universal Device Service\Logs\Core...

 

Did you open port 2195 from the UDS-Server to gateway.push.apple.com? test it with telnet. had the same issue. this solved my problem. atm my activation takes more than 4 hours but this is not normal.

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Contributor
paulfaz
Posts: 17
Registered: ‎04-19-2012
My Device: Curve 9300
My Carrier: 02

Re: Active Sync Profile + Client Documentation?

Hi,

 

There were some errors in the logs regarding ssl keys, i noticed a post earlier that mentioned setting permissions on the Apple Certs, so i have done this and re-activated the device.  Still no profiles but also no errors in the logs, so ill give it a bit of time.

 

By the way, i had access to the endpoints you mentioned..

 

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Contributor
liakidis
Posts: 10
Registered: ‎05-08-2012
My Device: iPhone
My Carrier: T-Mobile

Re: Active Sync Profile + Client Documentation?

did you try: run-->mmc-->cert snapin

personal, certfificates APSP:key...all tasks, manage private keys, authenticated users read permission?

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Contributor
paulfaz
Posts: 17
Registered: ‎04-19-2012
My Device: Curve 9300
My Carrier: 02

Re: Active Sync Profile + Client Documentation?

Yes thats what i did, then re-activated.

 

It looks a bit more promising now actually, i didnt notice before it hadnt picked up my Phone Number, or Internal Storage use, whereas now it has.... Still no profiles, its been about 12 minutes i think... ill report back..

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Contributor
paulfaz
Posts: 17
Registered: ‎04-19-2012
My Device: Curve 9300
My Carrier: 02

Re: Active Sync Profile + Client Documentation?

woooohooo its working, but for the record my iphone also took around 4 hours to download those profiles

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Contributor
liakidis
Posts: 10
Registered: ‎05-08-2012
My Device: iPhone
My Carrier: T-Mobile

Re: Active Sync Profile + Client Documentation?

yeah...fine...i just activated an ipad and iphone...now took around 1,5 hours...that´s killing me...

any BB-admin ideas???

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Contributor
liakidis
Posts: 10
Registered: ‎05-08-2012
My Device: iPhone
My Carrier: T-Mobile

Re: Active Sync Profile + Client Documentation?

Device Communication
Certificate source (iOS only) 
Auto
Android OS 2.2 +, iOS 4.0 +
Polling intervals in seconds
Applications request 
60
Android OS 2.2 +, iOS 4.0 +
Device request 
60
Android OS 2.2 +, iOS 4.0 +
Log request 
86400 
Android OS 2.2 +, iOS 4.0 +
Network configuration request 
900 
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