11-03-2010 06:20 PM - edited 11-04-2010 11:57 AM
Exchange 2003 & 2010
Outlook 2007 & 2010
Not sure when this started, but it was just reported by a user (07 outlook client - MB 2003 exchange), and I found the same issue on my BlackBerry. (2010 client - MB 2010 exchange).
Contacts created either within the BlackBerry address book, or under contacts in outlook don't synch with eachother.
It was working previously.
Update Nov 3 - Under Address Book\Menu\Desktop (wireless synch = not available)
I'm trying a delete\undelete of the sync service book to see if that helps.
Update Nov 4 - The delete\undelete of the sync service book re-enabled the wireless synch option and contact synch did complete between outlook and the device.
However approximately 6 that were created on my BB went to my 'suggested contacts' in outlook, and 'BlackBerry Orphaned contacts' was created in outlook and listed 2 contacts that were present both on the BlackBerry Address book as well as correctly synchronized with my outlook contacts.
Solved! Go to Solution.
I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier
11-04-2010 12:21 PM
Start with this.
Also this works well too
In outlook Make a new folder for contacts called backup
move all contacts to the folder and wait for all to be removed from device
then pull battery on device and put back in
After device boots move contacts from backup to the contacts folder and wait for them all to appear
Make a new contact in outlook and see if it gets to the device.
11-09-2010 12:51 PM
The following resolved the issue on both BB's that we were having issues with.
Goto - Address Book\(menu) options\ and type rset
Accept prompt to delete on handheld.
Server pushed down the contacts and synchronization continued correctly.
01-07-2011 05:39 PM
Same problem, sync used to work fine for contacts in Outlook and ones added on BBRY Storm - w/last update, lost the ability to sync contacts w/Outlook. When I try this solution: Options - Advanced Options - Service Book - ok until I get there; then NO Desktop (SYNC) --- so what do I do now...
01-07-2011 05:49 PM
If you have an account on the BES server this service should be there.
You could try re-sending the service books from BAS and this one should be replaced.
03-17-2011 04:00 PM
Contacts added on BB Device not syncing into MS Outlook. . When I sync my ATT Torch 9800 with DM 6 with USB, not all my contacts are going into Outlook. It was working fine a few weeks ago, now any new contact I enter on my BB device, does not appear in my Outlook Contacts. Calendar, Notes, etc all sync fine. I am running MS Outlook 2007 on Windows XP Pro. DM is the latest revision of 184.108.40.206. I do not get any error or conflict messages. It just show that everything synced…but the contacts are not. I have 1 hotmail and 1 gmail account set up on my BB and both accounts are run through Outlook on my desktop. Any help would be most appreciated.
03-30-2012 12:08 PM
04-03-2012 02:12 PM
I'm having a similar issue. But this happened during a migration from one server to another. Same versions of BES. Didn't matter the handheld OS. We have some users on OS 5, 6 and 7. It seems like the OS 7 phones had the biggest issues. We sync 2 contact lists. The users personal contact list from outlook. and a public contact list from a public folder in outlook. Everything was working fine until we moved the users. Now some of the users have phones that won't sync at all. Some people have orphaned contact lists in outlook and an odd number of contacts on the phones. Other people just have duplicates. Primarily the older phones only have duplicates but they operate normally. The OS 6 and OS 7 phones are crashing like crazy and freezing. The only way I can stop them from freezing is to disable the wireless contact syncing from BES and to clear the contact list on the phone by using the RSET command. The contacts were then replaced from desktop manager using the USB cable synch.
The biggest issue I saw during this troubleshooting and maybe it might help someone with another issue is the following:
1. I would take a user and disable the wireless syncing of contacts from bes.
2. I would wait for the phone to reflect that the wireless syncing of contacts was disabled.
3. I would run the rset command on the phone to clear out the contacts.
4. From BES i would then go and make sure that the user only had their personal contact list enabled
5. I would enable wireless contact syncing for the user again.
6. The phone would start to sync contacts again but...
It would start to pull entries from the contact list that was no longer selected to sync from on the server. So it looks like the original sync requests are cached somewhere and perhaps that's what causes issue for other people. Maybe there is a way to cancel all pending transactions for a particular user? There might be transactions held in cache and perhaps the server won't move on until those process?