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BlackBerry® Enterprise Service 10

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New Contributor
chris-tt
Posts: 2
Registered: ‎07-02-2012
My Device: N/A
My Carrier: Optus
Accepted Solution

Administration Web interface will not run - only 27MB RAM used

I'm having an issue with my BlackBerry Express server. It was working fine and only recently the Web Administration stopped working. The rest of the services still appear to be functioning correctly.

 

Any help would be greatly appreciated. I'm starting to lean toward windows updates causing the problem.

 

NOTE: Restarting the server will make the web administration interface work but only for a short while, then it stops again

 

• Windows Server Standard 2008 FE

• SQL 2005

• BlackBerry Express v5 SP2 (information taken from readme.txt)

 

BAS-AS.exe is only using 27MB of RAM. (This should be around the 500MB mark if the Administration Service was running correctly.)

 

-----------------------------------

Log report: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\jboss\ejb\bin\BAS-AS_err.log

 

Could not obtain a connection to the database. Will keep trying for another 49881ms

Could not obtain a connection to the database. Will keep trying for another 34881ms

Could not obtain a connection to the database. Will keep trying for another 19879ms

Could not obtain a connection to the database. Will keep trying for another 4878ms

Error encountered while starting server: com.microsoft.sqlserver.jdbc.SQLServerException: The connection to the named instance has failed. Error: java.net.SocketTimeoutException: Receive timed out. java.lang.RuntimeException: com.microsoft.sqlserver.jdbc.SQLServerException: The connection to the named instance has failed. Error: java.net.SocketTimeoutException: Receive timed out. at com.rim.bes.bas.system.DirectDatabaseAccessor.getConnection(DirectDatabaseAccessor.java:107) at com.rim.bes.bas.system.TransportProtocolConfigurator.configureTransportProtocols(TransportProtocolConfigurator.java:193) at com.rim.bes.bas.system.BASMain.initialize(BASMain.java:1354) at com.rim.bes.bas.system.BASMain.main(BASMain.java:1065) Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: The connection to the named instance has failed. Error: java.net.SocketTimeoutException: Receive timed out. at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDriverError(Unknown Source) at com.microsoft.sqlserver.jdbc.SQLServerConnection.getInstancePort(Unknown Source) at com.microsoft.sqlserver.jdbc.SQLServerConnection.connect(Unknown Source) at com.microsoft.sqlserver.jdbc.SQLServerDriver.connect(Unknown Source) at java.sql.DriverManager.getConnection(Unknown Source) at java.sql.DriverManager.getConnection(Unknown Source) at com.rim.bes.bas.system.DirectDatabaseAccessor.getConnection(DirectDatabaseAccessor.java:78) ... 3 more -----------------------------------

 

Troubleshooting

1. Restarting the server will make the web interface work but only for a short while, then it stops again.

 

2. Regedit HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters change JVM Option Count from 11 to 15

  a. Restarted BAS-AS, BAS-NCC and BB BDS Connection service. 3. The service: SQL Server browser is ‘Started’. Tried restarting

 

4. Netstat –a –n | find “:3443” doesn’t return any results meaning tomcat is not running.

  a. BlackBerry server configurator confirms it should be on 3443

 

5. HKEY_Current_User\Software\Research In Motion\BlackBerry Enterprise Server\Administration Service\Key Store\CacertsKeyStorePass doesn’t exist.

  a. Only up to HKEY_Current_User\Software\Research In Motion\BlackBerry Enterprise Server\ exists

 

6. Test SQL Server Connection button on BlackBerry server configurator is successful

 

7. Checked: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

  a. It wasn’t -Xmx1024m it is: -Xmx768m

 

8. It is not a DNS issue. E.g. IP address doesn’t work either

 

9. Both below registry entries point to the current JRE file/folder (C:\Program Files (x86)\Java\jre1.6.0_18\bin\client\) a. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Library

  b. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-NCC\Parameters\JVM Library

 

10. Named Pipes and TCP/IP are both Enabled under Microsoft SQL Server 2005 Network Configuration

 

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Guru III
knottyrope
Posts: 30,353
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Administration Web interface will not run - only 27MB RAM used

I would just install SP3 as it contain many fixes for BAS and wil work on some updates that affect it.

 

 

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
chris-tt
Posts: 2
Registered: ‎07-02-2012
My Device: N/A
My Carrier: Optus

Re: Administration Web interface will not run - only 27MB RAM used

I was trying to find a fix that would allow me to avoid the late night...
Thanks mate. Running smoothly for >48 hours
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Guru III
knottyrope
Posts: 30,353
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Administration Web interface will not run - only 27MB RAM used

Glad to hear you are doing better

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Member
jasevans
Posts: 1
Registered: ‎10-05-2012
My Device: bold 9000
My Carrier: Verizon

Re: Administration Web interface will not run - only 27MB RAM used

Hi, I am not sure of the solution provided could you please clarify?

Was it to install XP SP3?

 

James

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Guru III
knottyrope
Posts: 30,353
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Administration Web interface will not run - only 27MB RAM used

more like BES SP3 and now SP4 is out

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.