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BlackBerry® Enterprise Service 10

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fermanagh
Posts: 130
Registered: ‎04-01-2008
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All connections disabled when connected via USB

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‎04-11-2012 06:39 AM

Hi folks,

 

We've just imported our global IT Policy into our new BES servers. Now, whenever we connect our devices to charge via USB, all connections (mobile network, bluetooth & wifi) are automatically turned off. If I try to enable the connection it tells me it is unable to turn on any of them. The only connection that works is NFC. If I disconnect the BB, all connections turn on fine.

 

It's def an IT Policy setting somewhere but can't for the life of me find it...

 

Any idea?

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knottyrope
Posts: 26,463
Registered: ‎06-25-2008
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I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: All connections disabled when connected via USB

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‎04-11-2012 10:07 AM

i think there is a cradle policy to stop sync when connected

 

not sure where in BAS it is located


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Trusted Contributor
fermanagh
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Registered: ‎04-01-2008

Re: All connections disabled when connected via USB

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‎04-11-2012 10:21 AM

I've found the setting...

 

The IT Policy for this is under Security tab: Disable Radio when Cradled

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knottyrope
Posts: 26,463
Registered: ‎06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: All connections disabled when connected via USB

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‎04-11-2012 10:34 AM

thats the one


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

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