10-09-2013 02:01 AM
I'm testing the BES10 for our company with an Android phone configured with the secure work space.
Everything works fine in the secure enviroment on the phone (email/contacts/browsing) without a snag.
The one troubling thing is that once the phone is locked,the screen off, there is no audible notification of new mails/ appointments etc.
I understand fact that all this is happening in the secure enviroment on the phone but without a mechanism for a user to get alerts to new mail or appointments without always physically logging in to the workspace it's kind of pointless.
If in the personal space with the screen off or locked, upon entering the pin to get in the notification bar will just say 'A secure app is trying to notify you' with the 'Title' as we've selected that notification option in the It workspace policy.
Selecting the message will then bring up the secure workspace pin entry to get to the mail.
My question is that the way it's intended to work in the sense that you will not hear any audible notification once the screen blanks or you lock your phone?
Also for reference we have auto lock disabled and the 'Time after work space locks set to a day' , why is it prompting for a password to get back into the workspace after a screen off or phone lock?
Also even if the workspace was locked is there no way to actually get a audible notification for meeting reminders or new mail to work?
Hopefully someone has seen this behaviour and can assist.
10-10-2013 03:07 PM
I am testing both IOS devices and Android devices hoping that there is a work around to this as well. It seems that it is a shame that there is no notifications when the secure workspace is closed. and each time you have to open up the app just to see if you have something new in IOS