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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 5
Registered: ‎07-06-2014
My Device: Z10 / iPhone / Galaxy S5
My Carrier: Spark New Zealand

Android User Password Change

Apologies if this has been covered before. I ahve searched but have not found anything useful.

 

The issue I have is with an android phone using secure work space.

 

The device activated ok and is receiving mail etc fine. The user is authenticated by a username password combination. We are NOT using exchange certificate based authentication.

 

The issue comes when the user changes their active directory password. This causes the workspace on the handset to lock them out and repeatedly prompts saying it cannot connect. Every time you click ok it just reappears.

 

How do I get into the workspace preferences in order to change the password to match the AD password.

 

Thank you.

Forums Veteran I
Posts: 1,644
Registered: ‎07-01-2013
My Device: BlackBerry Q10 (OS 10.3.1.2726)
My Carrier: Movilnet

Re: Android User Password Change

Hi Martin

 

This forum is only support for the BlackBerry brand and products...

 

Regards.


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Re: Android User Password Change


gutijose14 wrote:

Hi Martin

 

This forum is only support for the BlackBerry brand and products...

 

Regards.


The OP is asking about a andriod device on BES 10, this is a valid post here.

 




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New Contributor
Posts: 5
Registered: ‎07-06-2014
My Device: Z10 / iPhone / Galaxy S5
My Carrier: Spark New Zealand

Re: Android User Password Change

I would have thought it fairly obvious however perhaps I wasn't completely clear. 

 

This is an issue with the BLACKBERRY ENTERPRISE SERVICE 10 and it's secure work space for android.

 

Both of which are Blackberry products. 

Forums Veteran I
Posts: 1,644
Registered: ‎07-01-2013
My Device: BlackBerry Q10 (OS 10.3.1.2726)
My Carrier: Movilnet

Re: Android User Password Change

Thank you and I apologize to Mr. Martin_NZ

Thank you for correcting knottyrope.

Regards.

BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution if the review has been SOLVED** # BBM 4LL4LL BlackBerry #ÉliteRoad Elite Make a backup of your BlackBerry
BlackBerry Protect and  BlackBerry Link constantly. BlackBerry #ichooseBlackBerry10 Gutijose14 Forums Veteran I Gutijose14