Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Contributor
lineassupport
Posts: 44
Registered: ‎06-26-2013
My Device: 8700
My Carrier: Germany

Android Work space Error - Cannot establish Work space / authentication failed

Hello,

 

at my testing Android i get the error "Work space Error - Cannot establish Work space. Unknown error." in the MGR and  the task manager icon says "authentication failed".

 

In which logs i can check this? The Core log seems to be fine.

 

thanks and best regards

Please use plain text.
BlackBerry Technical Advisor (Retired)
LoneWolf902
Posts: 166
Registered: ‎04-25-2013
My Device: BlackBerry Z10, BlackBerry Q10, Bold 9900

Re: Android Work space Error - Cannot establish Work space / authentication failed

Hello lineassupport,

Thank you for your question regarding Android Secure Work Space.

 

The best log to check would be the WorkSpace located at the below directory:

 

C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Logs\WorkSpace

Let me know if you have any other questions.

- LW

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

Please use plain text.