Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
cmillette
Posts: 8
Registered: ‎11-03-2008

Attachments not opening

all the devices on my BES are having issues opening attachments this morning. I have re-booted the BES and the phones. Any other suggestions?

Please use plain text.
Trusted Contributor
fermanagh
Posts: 130
Registered: ‎04-01-2008

Re: Attachments not opening

What's your BES version?

What is the current status of the BES services? Is the attachment and MDS-CS services running?

Any errors in the BES logs?

 

Also go here: START > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration

 

Click on the 'test attachment service' tab and run a test like below:

 

attachment service test.JPG

Don't forget to hit like if I resolved your issue! :smileyhappy:
Please use plain text.
New Contributor
cmillette
Posts: 8
Registered: ‎11-03-2008

Re: Attachments not opening

Just figured out the BES server drive was running out of space. Cleared up some room and all is happy again. I guess it uses local drive space to attach? V5 by the way.

Please use plain text.
Trusted Contributor
fermanagh
Posts: 130
Registered: ‎04-01-2008

Re: Attachments not opening

lol, I believe the services will not start up when disk space is too low! Event viewer is a good place to start as well when you have this type of issue.

 

A hint: don't save your logs on the same drive where the BES is installed!

Don't forget to hit like if I resolved your issue! :smileyhappy:
Please use plain text.