BlackBerry® Enterprise Service 10

[TRX850]

Hi All,

Apologies if this has already come up as my search came up with nothing.  I am new to the world of BES/BAS and although I have been able to assign a BlackBerry device I would like to know how I can unassign a device from a user.  There appears to be nothing in the admin guide so I am baffled by how this should be done.

Thanks in Advance,

G

[bcraig · Accepted solution]

Option #1 - Delete user from BES and then add the user back in without Activation (if you want the User to have a BES Account). If the device is Activated for another user is will wipe clean.

Option #2 - Connect the device to you local computer and select the option in BAS to manage connected devices. You can then remove user data from the current device.

When I reassign devices I simply activate under another user account and it clears all previous data. The user account remains on the BES with no PIN assigned.

Hope this helps

[TRX850]

Thanks for your response.

We have given this a go and it works.