10-24-2013 11:36 AM
Not sure if I should post here or in the General Support forums?
I have a Z10 on BES 10.1.1 in EMM Regulated Mode (Work Space Only) on Telus. I just did the update to BB 10.2 on my phone and now the phone is in Balance Mode (personal and workspace) and it poped up with a notification that the "IT Administrator requires your phone to be encrypted, encryption will start in 5 mins." - I don't have any IT Policies setup that require this?
I guess BlackBerry forgot about us Work Space only people. Thank-god I disabled the update for our users.
Has anyone else run into this?
Solved! Go to Solution.
10-24-2013 11:52 AM
Interesting, my BES reports that my phone has version 10.2.0.1791 and shows ERROR under IT Policy Status?
I never had the leaked OS on my phone, will try a couple of reboots to see if I can get BES to recognize the 10.2.0.424.
I'm just in the process of decyrpting my files..................
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
10-24-2013 04:51 PM
Not fun to deal with but a fix is here
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
10-24-2013 04:57 PM
Thanks, this is a double post for me, wasn't sure what area would get more attention. I wouldn't really call wiping the device and reactiving a 'fix'.
Too bad, I was really excited to release 10.2 to my users but I guess we will have to wait. Doesn't inpsire much confidence since it doesn't seem they tested this scenario.
Other post I have:
10-25-2013 09:50 AM - edited 10-25-2013 10:32 AM
HOLD THE BOAT!!! I went through, wiped my device and reactivated it in Work Space Only mode on BES 10.1.1.2 and it is still showing my version as being 10.2.0.1791?
Is BB 10.2 compatible with BES 10.1.1.2?
Can anyone from Blackberry comment on this?
10-27-2013 09:47 AM
I am also experiencing the same issues. I have BDS 10.1.3 and multiple Work Space only Z/Q10 devices that upgraded to 10.2 last week. Upon reboot, BB Balance has reappeared?
What are others seeing on this?