Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
JPK
Contributor
JPK
Posts: 39
Registered: ‎02-28-2012
My Device: Z10
Accepted Solution

BB 10.2 - EMM Regulated Mode Not Working

Not sure if I should post here or in the General Support forums?

I have a Z10 on BES 10.1.1 in EMM Regulated Mode (Work Space Only) on Telus. I just did the update to BB 10.2 on my phone and now the phone is in Balance Mode (personal and workspace) and it poped up with a notification that the "IT Administrator requires your phone to be encrypted, encryption will start in 5 mins." - I don't have any IT Policies setup that require this?

 

I guess BlackBerry forgot about us Work Space only people. Thank-god I disabled the update for our users.

 

Has anyone else run into this?

JPK
Contributor
JPK
Posts: 39
Registered: ‎02-28-2012
My Device: Z10

Re: BB 10.2 - EMM Regulated Mode Not Working

Interesting, my BES reports that my phone has version 10.2.0.1791 and shows ERROR under IT Policy Status?

I never had the leaked OS on my phone, will try a couple of reboots to see if I can get BES to recognize the 10.2.0.424.

 

I'm just in the process of decyrpting my files..................

Guru III
knottyrope
Posts: 30,761
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB 10.2 - EMM Regulated Mode Not Working

Not fun to deal with but a fix is here

How to manually reactivate to Work Space Only on BlackBerry 10 OS version 10.1 and 10.2   

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


JPK
Contributor
JPK
Posts: 39
Registered: ‎02-28-2012
My Device: Z10

Re: BB 10.2 - EMM Regulated Mode Not Working

Thanks, this is a double post for me, wasn't sure what area would get more attention. I wouldn't really call wiping the device and reactiving a 'fix'.

Too bad, I was really excited to release 10.2 to my users but I guess we will have to wait. Doesn't inpsire much confidence since it doesn't seem they tested this scenario.

Other post I have:

http://supportforums.blackberry.com/t5/BlackBerry-Z10/BB-10-2-update-puts-my-phone-into-Balance-mode...

JPK
Contributor
JPK
Posts: 39
Registered: ‎02-28-2012
My Device: Z10

Re: BB 10.2 - EMM Regulated Mode Not Working

[ Edited ]

HOLD THE BOAT!!! I went through, wiped my device and reactivated it in Work Space Only mode on BES 10.1.1.2 and it is still showing my version as being 10.2.0.1791?

 

Is BB 10.2 compatible with BES 10.1.1.2? 

 

Can anyone from Blackberry comment on this?

New Contributor
tabor14
Posts: 7
Registered: ‎02-24-2013
My Device: Z10

Re: BB 10.2 - EMM Regulated Mode Not Working

I am also experiencing the same issues. I have BDS 10.1.3 and multiple Work Space only Z/Q10 devices that upgraded to 10.2 last week. Upon reboot, BB Balance has reappeared?

 

What are others seeing on this?