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BlackBerry® Enterprise Service 10

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Contributor
sambika
Posts: 36
Registered: ‎10-22-2012
My Device: 9900

Re: BB couldn't contact the server

soo wierd because i can connect to the discoveryservice. But could it be a problem that the old and the new server use the port 3101

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Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: BB couldn't contact the server

Don't think port 3101 is an issue, many companies have more then one BES/BDS running on Port 3101
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Contributor
sambika
Posts: 36
Registered: ‎10-22-2012
My Device: 9900

Re: BB couldn't contact the server

:smileyhappy: i would love to like your answers but problem is not solved :smileysad:

I tried to activate a device via usb as well no success. The only thing i changed to the default installation was the webconsole port which is 4443 instead of 443 but i don't think that this could be the problem.

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Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: BB couldn't contact the server

For USB a firewall could be the issue (local firewall). IMHO for USB activation port 4101 needs to be open between desktop pc and BDS.
You also should check BDS logs for issues (Dispatcher and MDAT for first troubleshooting)
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Contributor
sambika
Posts: 36
Registered: ‎10-22-2012
My Device: 9900

Re: BB couldn't contact the server

Hi Oliwer,

i went a step forward. I installed the BDS on a complet new server and i think the problem was that the HTTPS Port on the old one was already in use and i had to change it to something else.

So now the blackberry can communicate with the server and i can see some action is going on in the MDS log. BUT i still can not activate the blackberry. I always get the error:

 

Activation can't be completed. Check that you are connected to a network or contact your administrator for assistance.

 

Any idea?

 

Thanks a bunch for all your help!

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Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: BB couldn't contact the server

Configured the SMTP part of BDS already on the BAS website?
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Contributor
sambika
Posts: 36
Registered: ‎10-22-2012
My Device: 9900

Re: BB couldn't contact the server

[ Edited ]

After a restart it worked fine. So everything is ok now.

So in the end i think the problem was on Port 443 which i changed in my first installation.

 

Many thanks!

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New Member
srikanthj
Posts: 1
Registered: ‎06-11-2013
My Device: Q 10

Re: BB couldn't contact the server

Have you reinstalled the BDS once again or how did you changed 443 port?

 

I am also facing same kindly of problem.

 

Kindly help me out  ?

 

Regards

srikanth J

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Contributor
sambika
Posts: 36
Registered: ‎10-22-2012
My Device: 9900

Re: BB couldn't contact the server

I made a new installation of the whole server. But maybe it's also possible to fix if you just start the BES setup on the same server again and change the port.

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Guru III
knottyrope
Posts: 30,392
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB couldn't contact the server

[ Edited ]

Op has a WLAN and no split DNS for it

Also their firewall might be blocking access to BlackBerry NOC

 

after 5 months I hope its been sorted now

 




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