07-22-2013 02:36 AM
IM does not work in my environment.
Shared folder still exist. The certificates folder under Shared is also in place.
Enterprise IM app installed in work area.
Turned on ssl on IM server. Someone told that the BCS uses ssl to connect to the IM server.
--> No connection. I have the same settings like the BES5 configuration and on BES5 it is working.
Always the same message: Server not available.
Can anybody tell me what is wrong. In addition, our IM server is only reachable from inside net.BES10 device --> BCS --> IM Server. Cound this be the cause? Turned off company WiFi, --> no connection.
BB coll. server name: server.addomain.inside
BB Coll port: 8181
BB Coll. Service running with the AD User (same for the other BB services)
Sorry, no further idea.
07-22-2013 03:10 AM
You dont need to make any changes to the BCS or your Sametime Server for SSL.
Is the IP Address of your BES 10 Server in the Community Trusted IPS in your Sametime Environment?
Apart from the Shared Folder being configured on the Admin Console, that's all you should need.
You might get one or two Server Not Available when you sometime connect via the IM Client on a BB10 Device but it should then connect.
We went from 10.0 to 10.1 and lost the ability to Enrol Devices.
Had to build a new Server on 10.1 and then updated with 10.1.1 and everything appears to be working.
I must say that sometime, it does feel like BlackBerry is using its Customer for a "Live" test for BES 10.
07-22-2013 06:32 AM
yes, IP of the BES10 Server is listed in the stconfig.nsf under community connectivity.
I will do a last check with netstat -AN on IM server which IP the BES server has in order to place the right IP in this list.
07-22-2013 09:02 AM
had a firewall session. Tried to connect from BES10 server to IM server to -lets say- port 9999. Then i have checked the ip address which is connection to SM server. It was a completely different one i have expected. Natting .....
So i set this new ip into the config db and restarted Sametime. Now it works.
Thanks for helping.
Does anybody know if the IM app can resolve groups. If i try to set a group from the domdir as a contact, it always shout that the contact already exist in the available list. Single person instead are working. Hmmmmmmm
07-22-2013 09:17 AM
agree. In addition, i have setup a local group in my personal address book. The members i have copied from the NAB. That also seems to be not working.
The old IM app for BES5 was working with groups .... an additional thing that does not work.