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BlackBerry® Enterprise Service 10

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Contributor
seanasay
Posts: 10
Registered: ‎08-13-2010
My Device: Not Specified

BDS 10 Cannot Activate USB Attached Device. Not activated. Error code [74]

Hi

 

 I am unable to activate my attached Z10 via USB and get the following error:

 

Not activated. Error code [74].

 

Any suggestions?

 

Thanks.

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BDS 10 Cannot Activate USB Attached Device. Not activated. Error code [74]

Hello seanasay,

 

To better assist you, are you local on the server or using the WebDesktop website from your workstation?


Error 74 is relating to not being able to contact the server

a. If your local on the server can you confirm that the MDS-CS ports (8080, 8443) are being used by out MDS-CS service, see here: 

Unable to activate or enroll BlackBerry PlayBook or BlackBerry 10 smartphones due to port conflict on MDS-CS

http://btsc.webapps.blackberry.com/btsc/KB33663


b. If your on your local workstation check the above but also check and make sure we can communicate to the server over (8081, and 8444) by default, see here:

BlackBerry PlayBook enrollment fails with the error "The BlackBerry Web Desktop Manager is unable to complete this action. Please contact your administrator for more information."

http://btsc.webapps.blackberry.com/btsc/KB29251

 

Let us know if you have any questions.

Thanks.

-HB

 

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