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New Contributor
Posts: 5
Registered: ‎03-04-2012
My Device: 9900
My Carrier: vodafone.de
Accepted Solution

BDS 6.2: Playbook activated, but no ActiveSync connection

Hi,

 

we just set up a fresh BDS 6.2 install and tried to connect two Playbooks (v. 2.1.0.1526).

(No Z10 available here yet). The playbooks connect from a public WIFI network (internet).

 

Activation is successful and the account is added on the playbook and the playbook visible in BDS.

I can use the work browser to access my intranet.

 

But ActiveSync does not work.

 

When I view my work account it says "not connected".

After saving some changes, it says "the server owa.xxx.xxx for account (my email - my email) is not responsing..."

 

Hm.

 

I can access this server from the BDS-server.

I can also access this server via the work browser on the playbook.

Looking into the MDS logfile, I find nothing unusual.

 

It even shows the successful connections in the MDAT logfiles.

 

Any ideas?

 

The only warning message in the MDAT logfile is regarding a missing webserver.keystore file at the beginning of the logfile (created during MDS start).

 

Any other logfiles we can check?

 

Martin

New Contributor
Posts: 5
Registered: ‎03-04-2012
My Device: 9900
My Carrier: vodafone.de

Re: BDS 6.2: Playbook activated, but no ActiveSync connection

If I configure the playbook to connect to ActiveSync without SSL, access is forbidden (ActiveSync requires SSL).

So it definitely connects to the server.

 

I suspect something regarding SSL and certificates.

We use our own SSL-Root-CA.

 

This CA has been added to CACERTS (in java_home\lib\security for both x86 and x64 environments).

 

Anywhere else, I have to add this Root-CA?

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: BDS 6.2: Playbook activated, but no ActiveSync connection

Did you use the external or internal ActiveSync address? Try using the internal one.
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New Contributor
Posts: 5
Registered: ‎03-04-2012
My Device: 9900
My Carrier: vodafone.de

Re: BDS 6.2: Playbook activated, but no ActiveSync connection

I'm already trying the internal one (there is no external).

New Contributor
Posts: 5
Registered: ‎03-04-2012
My Device: 9900
My Carrier: vodafone.de

Re: BDS 6.2: Playbook activated, but no ActiveSync connection

We have set up another internal CAS server that does not require SSL and now it works fine.

But of course we want to run with SSL.

New Contributor
Posts: 5
Registered: ‎03-04-2012
My Device: 9900
My Carrier: vodafone.de

Re: BDS 6.2: Playbook activated, but no ActiveSync connection

We created a new CAS server and with this one it works fine.

Also with SSL.

 

Still remains to be seen why it doesn't work with the original production servers (uses F5 load balancer, etc.) but this can wait a little longer.

Guru III
Posts: 31,316
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BDS 6.2: Playbook activated, but no ActiveSync connection

not sure if it is goiing to help or not

Configuration settings for F5 load balancer to allow BlackBerry Enterprise Server to communicate wit...

 




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