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New Contributor
andriiy
Posts: 2
Registered: ‎03-28-2013
My Device: Curve 9300

BDS Installation Problem

[ Edited ]

Hi Everyone, i need some advice for my problem when trying to install BDS 6.2

Thanks before for you kindly response :smileyhappy:

 

I have a problem when I installing BDS on Windows Server 2008, when the installation reach the Database Information step, it cannot create the database, with an error message :

 

"The User cannot be authenticated. If using SQL authentication, verify that the login and password are correct. Also verify that you have sufficient access to the specified database."

 

On Windows Event Viewer i found this message :

 

"Login failed for user 'Domain\Service_Account'. Reason: Token-based server access validation failed with an infrastructure error. Check for previous errors. [CLIENT: xxx.xxx.x.xxx]"

 

And in the BDS Installation Log i found this message :

 

<#04>[45060] (06/03 11:27:12.918):{0xD1C} {ConnectionPool::ValidatePool}: Pool is not initialized
<#03>[30000] (06/03 11:27:12.918):{0xD1C} ADO ConnectionTimeout value = 30s
<#03>[30000] (06/03 11:27:12.918):{0xD1C} ADO ConnectionTimeout for re-initalizing the pool = 45s
<#02>[25137] (06/03 11:27:12.980):{0xD1C} {ConnectionItem::ConnectToDB} Failed to connect.  Connection string is Provider=SQLNCLI10;Server=<server>\BLACKBERRY;Database=master;Network=dbmssocn;Trusted_Connection=Yes
<#02>[25000] (06/03 11:27:12.980):{0xD1C} ConnectionItem::ConnectToDB: COM Error 0x80040E4D - IDispatch error #3149 - Source: "Microsoft SQL Server Native Client 10.0" - Description "Login failed for user 'Domain\Service_Account'." - Command "ConnectionItem::ConnectToDB"
<#01>[10000] (06/03 11:27:12.980):{0xD1C} CDataContainer:: DoValidate: CBDSDBComp failed to validate. Result: 10103.
<#04>[40000] (06/03 11:27:12.980):{0x178} BDSDBInfoDlg executes EnableControls.
<#03>[30000] (06/03 11:27:12.980):{0x178} Pause banner animation (OnFinishInstall) for CInstallDlg
<#01>[10000] (06/03 11:27:12.980):{0x178} The user cannot be authenticated. If using SQL authentication, verify that the login and password are correct. Also verify that you have sufficient access to the specified database.
<#03>[30000] (06/03 11:27:12.980):{0x178} Could not load a caption - defaulting to banner title.
<#04>[40000] (06/03 11:32:26.152):{0x178} BDSDBInfoDlg executes DisableControls.

 

 

Many thanks for your response and advice :smileyhappy:

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Guru III
knottyrope
Posts: 30,622
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: BDS Installation Problem

Are you using 2008 R2 64 bit?

 




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New Contributor
andriiy
Posts: 2
Registered: ‎03-28-2013
My Device: Curve 9300

Re: BDS Installation Problem

Hi Knotty, thanks for your reply

 

Yes, i'm using 2008 R2 64 bit

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