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BlackBerry® Enterprise Service 10

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New Contributor
cybersheep
Posts: 8
Registered: ‎06-27-2013
My Device: BES10 Z10

BES 10.1.1 Wokspace Connect App not Working / No Work Apps

Hello,

I am using BES 10.1.1 an I have troube with the Workspace Connect. The lisencing is OK. The Work Apps at the BES 10 App IOS/Android did not download the nessesary Aps(Work Connect, Web Browser, DocsToGo). Therefor,  the Work Connect App dioes not work.

On the UDS part is everythink OK. At the settings tab in UDS, Wok Space is green and enabled.

 

Does anyone has an idea?

 

regards

New Contributor
chrisparkerjones
Posts: 5
Registered: ‎02-22-2012
My Device: Fusion

Re: BES 10.1.1 Wokspace Connect App not Working / No Work Apps

I have the same issue and I have a call with support - iPAD and iPhone has the same behavior. cpj

New Contributor
cybersheep
Posts: 8
Registered: ‎06-27-2013
My Device: BES10 Z10

Re: BES 10.1.1 Wokspace Connect App not Working / No Work Apps

Could you give me please a feedback if you get an solution from the support?

Trusted Contributor
BoldOperator
Posts: 160
Registered: ‎10-02-2010
My Device: BlackBerry Z10

Re: BES 10.1.1 Wokspace Connect App not Working / No Work Apps

Have you followed Task 1 from the following doc?

 

http://www.blackberry.com/btsc/KB20157

 

Ignore that it's for legacy BlackBerry Enterprise Server, this is the same permission required for the BlackBerry Enterprise Server 10 service account in order to enable Secure Work Space.

New Contributor
cybersheep
Posts: 8
Registered: ‎06-27-2013
My Device: BES10 Z10

Re: BES 10.1.1 Wokspace Connect App not Working / No Work Apps

The powershell settings was done before (we use Exchange 2010).  This is not the solution to my problem.

Contributor
Manaburner
Posts: 11
Registered: ‎03-06-2009
My Device: BlackBerry Bold 9700

Re: BES 10.1.1 Wokspace Connect App not Working / No Work Apps

Hi,

 

Did you assign the Work Space Profile and a Work space configuration to that user? 

 

Regards,

Michael 

 

New Contributor
cybersheep
Posts: 8
Registered: ‎06-27-2013
My Device: BES10 Z10

Re: BES 10.1.1 Wokspace Connect App not Working / No Work Apps

Yes, it's alredy done but it does not work.

Contributor
Manaburner
Posts: 11
Registered: ‎03-06-2009
My Device: BlackBerry Bold 9700

Re: BES 10.1.1 Wokspace Connect App not Working / No Work Apps

Just to make sure: You have used the BES10 Client app to enroll the device?
Does it work when you install the Work Connect and Work Browser apps directly from the App Store?

New Contributor
cybersheep
Posts: 8
Registered: ‎06-27-2013
My Device: BES10 Z10

Re: BES 10.1.1 Wokspace Connect App not Working / No Work Apps

If I download it from the app-store it also does not work.

Contributor
Manaburner
Posts: 11
Registered: ‎03-06-2009
My Device: BlackBerry Bold 9700

Re: BES 10.1.1 Wokspace Connect App not Working / No Work Apps

Does it say anything when you launch the apps? Any error?