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BlackBerry® Enterprise Service 10

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New Contributor
rapTor_deviL
Posts: 4
Registered: ‎07-07-2014
My Device: Z30
My Carrier: A1
Accepted Solution

BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

[ Edited ]
Does anybody had already problems with a mailbox with a huge count of subfolders, like 8000?
One user with 37000mails/560mb/enterprisevault make already problems on activesync/blackberrybalance.
Every time when the device is loading the mail-content it needs ~30sec. also when just inbox/sent/drafts (3days only) enabled.

Thanks in advance!
rapTor_deviL
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Guru III
knottyrope
Posts: 30,096
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

that's a lot of folders and yes it can cause issues

37k emails is a lot too and can cause issue if syncing more than 30 days

 




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New Contributor
rapTor_deviL
Posts: 4
Registered: ‎07-07-2014
My Device: Z30
My Carrier: A1

Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems


knottyrope wrote:

that's a lot of folders and yes it can cause issues

37k emails is a lot too and can cause issue if syncing more than 30 days


Thanks for your answer!
Is there a solution to fix that issue?
I already changed the sync to 3 days - other mailboxes are running on 30 days without problems.

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Trusted Contributor
kbe
Posts: 119
Registered: ‎04-16-2012
My Device: Bold 9900 + PlayBook + Z10

Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems


rapTor_deviL wrote:

knottyrope wrote:

that's a lot of folders and yes it can cause issues

37k emails is a lot too and can cause issue if syncing more than 30 days


Thanks for your answer!
Is there a solution to fix that issue?
I already changed the sync to 3 days - other mailboxes are running on 30 days without problems.


I´m not sure if this is an issue from BES.

I think the user should manage his mailbox content and not use it as an archive.

But what might be worth having a look at is the Exchange Client Throttling Policies and the overall performance of the Exchange. Check if Memory and Storage are the bottleneck.

 

 

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New Contributor
rapTor_deviL
Posts: 4
Registered: ‎07-07-2014
My Device: Z30
My Carrier: A1

Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

We checked the performance of the Exchange-Server. CPU/RAM/storage are not the problem.

"Throttling Policy" was configured for the BES5 - this mailbox were running without problems.

Is this throtting policy already required for BES10 or just at BES5 for the current "BESadmin"?

 


Get-ThrottlingPolicy bespolicy

RunspaceId                                : 3cb951ae-ae33-492d-aafd-88717d00ad2d
IsDefault                                 : False
AnonymousMaxConcurrency                   : 1
AnonymousPercentTimeInAD                  :
AnonymousPercentTimeInCAS                 :
AnonymousPercentTimeInMailboxRPC          :
EASMaxConcurrency                         : 10
EASPercentTimeInAD                        :
EASPercentTimeInCAS                       :
EASPercentTimeInMailboxRPC                :
EASMaxDevices                             : 10
EASMaxDeviceDeletesPerMonth               :
EWSMaxConcurrency                         :
EWSPercentTimeInAD                        :
EWSPercentTimeInCAS                       :
EWSPercentTimeInMailboxRPC                :
EWSMaxSubscriptions                       :
EWSFastSearchTimeoutInSeconds             :
EWSFindCountLimit                         :
IMAPMaxConcurrency                        :
IMAPPercentTimeInAD                       :
IMAPPercentTimeInCAS                      :
IMAPPercentTimeInMailboxRPC               :
OWAMaxConcurrency                         : 5
OWAPercentTimeInAD                        : 30
OWAPercentTimeInCAS                       : 150
OWAPercentTimeInMailboxRPC                : 150
POPMaxConcurrency                         : 100
POPPercentTimeInAD                        :
POPPercentTimeInCAS                       :
POPPercentTimeInMailboxRPC                :
PowerShellMaxConcurrency                  : 100
PowerShellMaxTenantConcurrency            :
PowerShellMaxCmdlets                      :
PowerShellMaxCmdletsTimePeriod            :
ExchangeMaxCmdlets                        :
PowerShellMaxCmdletQueueDepth             :
PowerShellMaxDestructiveCmdlets           :
PowerShellMaxDestructiveCmdletsTimePeriod :
RCAMaxConcurrency                         :
RCAPercentTimeInAD                        :
RCAPercentTimeInCAS                       :
RCAPercentTimeInMailboxRPC                :
CPAMaxConcurrency                         : 100
CPAPercentTimeInCAS                       : 205
CPAPercentTimeInMailboxRPC                : 200
MessageRateLimit                          :
RecipientRateLimit                        :
ForwardeeLimit                            :
CPUStartPercent                           : 75
AdminDisplayName                          :
ExchangeVersion                           : 0.10 (14.0.100.0)
Name                                      : BESPolicy
DistinguishedName                         : asdfjklö
Identity                                  : BESPolicy
Guid                                      : e26859bf-1239-4852-9f46-0b807f4b55ab
ObjectCategory                            : asdfjklö
ObjectClass                               : {top, msExchGenericPolicy, msExchThrottlingPolicy}
WhenChanged                               : 16.11.2010 10:10:59
WhenCreated                               : 27.09.2010 17:12:19
WhenChangedUTC                            : 16.11.2010 09:10:59
WhenCreatedUTC                            : 27.09.2010 15:12:19
OrganizationId                            :
OriginatingServer                         : asdfjklö
IsValid                                   : True

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New Contributor
rapTor_deviL
Posts: 4
Registered: ‎07-07-2014
My Device: Z30
My Carrier: A1

Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

For "solution" of that problem we moved 5000 of 8000 folders in a second mailbox with full-permission to each other.
As of now the device syncs only the remaining 3000 folders in a normal time period of 4-5 seconds.
In my opinion is the problem the handling of the device-software. When just "flight-mode" is enabled the same effect appears..

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Guru III
knottyrope
Posts: 30,096
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

that amount of folders is not normal but glad to hear you have a workaround for it

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Member
Coupon16Bytes
Posts: 1
Registered: ‎04-08-2014
My Device: Q10
My Carrier: Orange

Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

Always a great source of information for Blackberry users. Really appreciate what you are doing guys.

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Guru III
knottyrope
Posts: 30,096
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 10.1.2 (Bundle 15) - 8000 subfolder in mailbox problems

thanks, but what did you benefit from?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.