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BlackBerry® Enterprise Service 10

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Contributor
Ingomar
Posts: 18
Registered: ‎05-27-2013
My Device: BB Z10

BES 10.1.2 update problem windows 2008 R2 x64 german language

hi all,

 

we had a problem here in Austria, performing an upgrade from 10.0 to 10.1 (on Win2008R2 x64 German) - it finally worked using the information provided in this thread:

http://supportforums.blackberry.com/t5/BlackBerry-Mobile-Fusion/UDS-Installation-failed/m-p/2392363

 

but NOW i am stuck with another/the same problem. the update from 10.1.0 to 10.1.2 tells me that "The BlackBerry Enterprise Service supports the Windows operating system in English only. Please configure the operating system to use English and then install the software."

 

to perform the upgrade from 10.0 to 10.1 we already changed every possible setting to English, but still no luck.

 

funny fact:

in the release notes for 10.1.2 i can find this under "fixed issues":

"The setup application would not complete if the Windows display language is set to any language other than English. (DT 3583426)"

 

thanks in advance for any help.

 

regards,

 

Ingomar

Contributor
Ingomar
Posts: 18
Registered: ‎05-27-2013
My Device: BB Z10

Re: BES 10.1.2 update problem windows 2008 R2 x64 german language

update to my problem:

 

i tried to install 10.1.1 (because according to the info at the download page: "NOTE: If you are currently running BlackBerry Enterprise Service 10 version 10.1.1, you do not have to upgrade to BlackBerry Enterprise Service 10 version 10.1.2 because this version contains changes to the setup application only." the v 10.1.1 has the same functionality as the 10.1.2) and it worked without a problem.

 

i hope that future updates have no problem with non native english language OS's.

Regular Contributor
zeki
Posts: 68
Registered: ‎04-07-2009
My Device: Classic

Re: BES 10.1.2 update problem windows 2008 R2 x64 german language

Any news? Was the Upgrade from 10.1 to 10.1.2 successful with the german language? 

--
zeki
Contributor
Ingomar
Posts: 18
Registered: ‎05-27-2013
My Device: BB Z10

Re: BES 10.1.2 update problem windows 2008 R2 x64 german language


zeki wrote:

Any news? Was the Upgrade from 10.1 to 10.1.2 successful with the german language? 


hello zeki,

 

as described in the second post i was able to update to 10.1.1 which has the same functionality according to the changelog (If you are currently running BlackBerry Enterprise Service 10 version 10.1.1, you do not have to upgrade to BlackBerry Enterprise Service 10 version 10.1.2 because this version contains changes to the setup application only.).

 

regards,

 

Ingomar

Contributor
StephanGee
Posts: 11
Registered: ‎04-16-2011
My Device: Bold 9700

Re: BES 10.1.2 update problem windows 2008 R2 x64 german language

Our service provider said that we HAD to install an english server OS to install BES 10.1 on it. Because the compatibilty matrix says so.

 

http://us.blackberry.com/content/dam/blackBerry/pdf/support/northAmerica/english/bes10_ver_july_30_1...

 

Note:

Only the standard character set (non-unicode) and English implementation of the operating system are supported

 

Regards

Stephan

Regular Contributor
zeki
Posts: 68
Registered: ‎04-07-2009
My Device: Classic

Re: BES 10.1.2 update problem windows 2008 R2 x64 german language

Thats why i ask if anyone installed successfully BES 10.1.x on a German Server.

 

@BlackBerry: Whats the Solution when customers have German server with BES 10.0 and want upgrade? Any News if anything comes with BES 10.1.3 or BES 10.2  ?

Thanks

 

--
zeki
Contributor
Ingomar
Posts: 18
Registered: ‎05-27-2013
My Device: BB Z10

Re: BES 10.1.2 update problem windows 2008 R2 x64 german language


zeki wrote:

Thats why i ask if anyone installed successfully BES 10.1.x on a German Server.

 


sorry, i thought you were asking me directly. if you are coming from 10.0 (like mentioned in your last posting) you can try the same way as i did with the help of this thread: http://supportforums.blackberry.com/t5/BlackBerry-Mobile-Fusion/UDS-Installation-failed/m-p/2392363 (short summary: with the english language pack you can change your german server to an englisch one)

 

but it did not work with 10.1.2, thats why i upgraded from 10.0 to 10.1.0 and then to 10.1.1 instead of 10.1.2 ...

Forums Advisor I
freakinvibe
Posts: 731
Registered: ‎08-29-2008
My Device: Q10

Re: BES 10.1.2 update problem windows 2008 R2 x64 german language

Have you seen this KB? This might solve your problem:

http://www.blackberry.com/btsc/KB34850
Contributor
Ingomar
Posts: 18
Registered: ‎05-27-2013
My Device: BB Z10

Re: BES 10.1.2 update problem windows 2008 R2 x64 german language

for all non-english OS users that want to install 10.1.2:

 

http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Service-10/BES-10-1-non-english-OS-Inst...

 

i have not tried it on our server because we have 10.1.1 already, but sounds very useful.

 

anyone tried to install 10.1.3 on non-english OS yet? i would appreciate every input/information about.

 

thanks,

 

Ingomar

Enterprise SME
-BD-
Posts: 552
Registered: ‎05-15-2008
My Device: Z10

Re: BES 10.1.2 update problem windows 2008 R2 x64 german language

As of BES 10.2 it now supports English, Frensh, Spanish & German implementations of the OS.  This is listed on page 4 of the compatibility matrix:

 

http://docs.blackberry.com/en/admin/deliverables/55583/BES10_and_Mobile_Device_OS_Compatibility_Matr...