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BlackBerry® Enterprise Service 10

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Contributor
Posts: 17
Registered: ‎05-20-2013
My Device: Z10
My Carrier: Mobile
Accepted Solution

BES 10.1 / Mail Profiles / Android Devices (Samsung Galaxy S3 / Android 4.1.2)

Hello together, 

 

having the following problem: 

Activated the android device with BES 10.1 Client / Activation successfull ! 

 

Seeing the Mail Profile in Profiles on the BES10 Client. 

But the Mail Profile is not automatically created in Accounts on the Device. 

 

When we click on the on the assigned email profile in the bes 10 client on the device we see the correct data and can click on "setup" to setup it manually but we would have to tipp in the correct information by hand. 

 

any known issues with that ?

 

thanks, 

best. 

martin

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Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: BES 10.1 / Mail Profiles / Android Devices (Samsung Galaxy S3 / Android 4.1.2)

[ Edited ]

Samsungs Mail API is currently not supported and Android do not have on by its own.
As far as I know only Touchdown and Motorola APIs are supported.

 

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Find more information about Enterprise Mobility Management at EMMAdmin.com
Contributor
Posts: 17
Registered: ‎05-20-2013
My Device: Z10
My Carrier: Mobile

Re: BES 10.1 / Mail Profiles / Android Devices (Samsung Galaxy S3 / Android 4.1.2)

thanks for Feedback. 

is there a list of devices supported from android ?

how can i make working an samsung device working with Touchdown ?

 

Installing Touchdown before device activation ? does it push the activesync information in the touchdown app ?

 

thanks, 

best. 

martin

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: BES 10.1 / Mail Profiles / Android Devices (Samsung Galaxy S3 / Android 4.1.2)

No list known to me.
You have to install Touchdown before the installation, AES Info will be pushed to the Touchdown app.
Unfortunately the app is not for free, but you can test it for 30 days.
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Find more information about Enterprise Mobility Management at EMMAdmin.com
New Member
Posts: 1
Registered: ‎12-03-2014
My Device: Z10
My Carrier: Vodafone

Re: BES 10.1 / Mail Profiles / Android Devices (Samsung Galaxy S3 / Android 4.1.2)

thanks for Feedback.

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