08-04-2014 05:34 PM - edited 08-05-2014 03:38 PM
My upgrade to 10.2.2 (from 10.2.0) fails during the finalizing phase (see screenshot below). I've been working on this issue for a while (including blackberry support), but i cant seem to get to bottom of this. I really need this upgrade and so i need to resolve this. I think i've covered every existing kb article (including the obvious proxy/firewall), but nothing worked. It seems like the last proccess runing before it fails is RIM.BUDS.EncryptDatabaseTool.exe. The error points to an issue connecting to SQL, yet prior to the upgrade, BES has no issue connecting to SQL. I have also reviewed every SQL setting (including the Named Pipes and IP protocols) and cant find anythign wrong. I've attached some log files here of my last attempt. I also fired up Proccess Monitor so im including the ProcMon log files
08-04-2014 09:05 PM
08-05-2014 04:07 AM
I can only see the processes in that csv file.
Please post the original SetupLog in this format YYYMMDDHHMMSS.log
08-05-2014 03:41 PM - edited 08-05-2014 04:17 PM
Sorry, my bad, i uploaded the wrong file. I have now updated the link to include the correct log files. You can grab them here
I will like you 10 times if you help me solve this...
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
08-05-2014 04:41 PM
looks like it could not find SQL server
is it local or remote?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
08-05-2014 04:41 PM
I had a look through the logs and it seems that a network connection failure to the database caused an exception. However, I think BlackBerry's error reporting is wrong here as I can see that several attempts to run this process have been made and as you've said, a test connection from BES to the SQL server is successful. There might be an issue with the database itself as that process is trying to encrypt the UDS database. I know BB support has scripts that can pinpoint where the issue may be...
Your troubleshooting so far is also spot on so I'm not sure what could be causing this. However, I'd be interested to see what happens if you try to upgrade to 10.2.3
Is that possible?
08-05-2014 04:48 PM - edited 08-06-2014 11:31 AM
I actually wasnt aware 10.2.3 is out. I need 10.2.2 for the updated licensing model (aka gold) when activating regulated devices. Ill try 10.2.3.
08-06-2014 09:42 AM
It's the exact same issue with the same errors in the logs. There's most likely a problem with your database in that that tool from setup is unable to run - only BB support can verifiy that. They'll probably ask for a copy of your database so they can run the MR against it. At this stage, I'd ask your exisiting ticket to be escalated to a senior analyst at BlackBerry. They will probably need to engage the dev team on this as there is nothing related to this error on their BTSC site.