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BlackBerry® Enterprise Service 10

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New Contributor
dingo60
Posts: 4
Registered: ‎05-06-2013
My Device: z10,q10
My Carrier: Telus
Accepted Solution

BES 10 - Applied upgraded CAL license - stuck in Expired Evaluation mode

[ Edited ]

Hi, My 60 day Evaluation license has expired. I upgraded and applied a set of CALS. CALS were installed successfully. Server still reports it is in expired eval mode and Device service won't start. Downloaded another serial # and license key. Same result. Please help

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Forums Advisor I
freakinvibe
Posts: 593
Registered: ‎08-29-2008
My Device: Q10
My Carrier: Swisscom

Re: BES 10 - Applied upgraded CAL license - stuck in Expired Evaluation mode

You have to remove the eval cals first and then add the full cals.
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New Contributor
dingo60
Posts: 4
Registered: ‎05-06-2013
My Device: z10,q10
My Carrier: Telus

Re: BES 10 - Applied upgraded CAL license - stuck in Expired Evaluation mode

[ Edited ]

Hi and thanks for the response,

 

I removed and re-applied the full CAL license. Rebooted and doubled checked. Shows 'Enterprise' license now. I must not have looked in detail to verify if the license had actually been applied successfully before.

 

The Device Service still won't start - fails with a 5401 error. Also I reapplied the original SRP ID and key. SRP status stays : unknown .

 

Any ideas?

 

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New Contributor
dingo60
Posts: 4
Registered: ‎05-06-2013
My Device: z10,q10
My Carrier: Telus

Re: BES 10 - Applied upgraded CAL license - stuck in Expired Evaluation mode

[ Edited ]

Solution found.

I re-applied the Device Service bds621mr1 update and now the service starts fine.

 

Now SRP is connected and service is running.

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Contributor
adixro21
Posts: 12
Registered: ‎05-19-2013
My Device: z10
My Carrier: Bell

Re: BES 10 - Applied upgraded CAL license - stuck in Expired Evaluation mode

Hi dingo60,

 

how did you mange to remove the trial ones....my trial 10.1 cals expired suddenly before they should and had to quickly ad some trade ups....now i cant further activate new device i suspect because of the trial ones that are still on the server along with perpetual

 

thx

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New Contributor
andrerp
Posts: 7
Registered: ‎08-24-2010
My Device: Z10 / PlayBook
My Carrier: VIVO

Re: BES 10 - Applied upgraded CAL license - stuck in Expired Evaluation mode

Any updates here? How do I remove the expired license?
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