Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Contributor
supporter
Posts: 18
Registered: ‎04-20-2012
My Device: Q10

BES 10 + Caller ID with Outlook Contacts

Hi,

 

following problem: 

 

BES 10.1 Server with activated Q10 and Exchange 2008 Server. We have 250 contact on the local Outlook account.

On the Q10 the contacs are visible and can be used. Now when somebody from this contacts calls me I can only see the phone number in the display and not the name.

If someone calls me from the sim contacts his name is in the display.

 

Is this a setting or´what´s wrong ?

 

thanks

Contributor
supporter
Posts: 18
Registered: ‎04-20-2012
My Device: Q10

Re: BES 10 + Caller ID with Outlook Contacts

no ideas ?

Contributor
lineassupport
Posts: 44
Registered: ‎06-26-2013
My Device: 8700

Re: BES 10 + Caller ID with Outlook Contacts

the "Phone App" runs as personal app, so its a public RIM app...you know what now comes?

Personal Apps Access to Work Contacts -> "Only RIM Apps"

This unlocks also all others RIM Apps like facebook...
Contributor
supporter
Posts: 18
Registered: ‎04-20-2012
My Device: Q10

Re: BES 10 + Caller ID with Outlook Contacts

I changed this setting, push the policy and still the same result.

The same when i call  someone from my contacts, in the phone list there is only the number instead the name

Contributor
lineassupport
Posts: 44
Registered: ‎06-26-2013
My Device: 8700

Re: BES 10 + Caller ID with Outlook Contacts

hmm mysterious. this is the correct option to get the caller id from work contacts. is the it policy really "applied successfully"?
Contributor
supporter
Posts: 18
Registered: ‎04-20-2012
My Device: Q10

Re: BES 10 + Caller ID with Outlook Contacts

strange, i´m the only one with this problem ?

How i copy the contacts to the personal contacts. But then i´ve the problem with apps like facebook ?

How you solve this problem ?

New Member
saurabhmatta
Posts: 1
Registered: ‎09-11-2013
My Device: Q10

Re: BES 10 + Caller ID with Outlook Contacts

Thanks lineassupport... We have Outlook 2010 in our corporate environment running on Exchange 2003 which we thought initially was the problem for our new Z10/Q10 phones.

 

Your solution really helped! Just a minor change in the policy resolved the issue :smileyhappy: Thanks again !!

Contributor
supporter
Posts: 18
Registered: ‎04-20-2012
My Device: Q10

Re: BES 10 + Caller ID with Outlook Contacts

the problem still occurs, anyone else has the same behaviour ?