Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Regular Contributor
Posts: 91
Registered: ‎05-14-2009
My Device: Z30, PRIV
My Carrier: Bell

BES 5.0.1 - McAffee 8.7 - Virus Alerts -

I'm running BES 501 and have about 80 users on the BES system.

Between Feb 20 and 24 we had a number of instances of file deletions on our BES server  by McAffee from the following location:     .....BES Service Account\ Local Settings\Temp\azt57E.tmp  

The message states that it contains W32/Routrobot.worm Trojan.


Looking into that directory there are about 16 azt*.tmp files.

What are these files, and what activity prompts their creation?


It almost seems that during the email transfer something is stored here under the service account and the local scanner is deleting it.

Any ideas?

BES 5.0.4
BES 10.2
BES 12.2
Exchange 2010
New Member
Posts: 1
Registered: ‎03-30-2011
My Device: Curve
My Carrier: Sprint

Re: BES 5.0.1 - McAffee 8.7 - Virus Alerts -

Did you ever figure this out?  I also have the same file types being picked up by my endpoint AV scanner (on BES 5.0)

Guru III
Posts: 31,890
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5.0.1 - McAffee 8.7 - Virus Alerts -

[ Edited ]

Please submit those files to your AV maker and post back if they find anything with those files.


What size is the file?


Have you tried to see if it is really a virus?


 I would also run, Malwarebytes, panda, Spybot, superantivirus, and more to see if you have any real bugs on the server.


Have you ever surfed the internet on the server?


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V