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- BES 5.0.4 SRP Status: Disconnected
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My Carrier: Vodafone
BES 5.0.4 SRP Status: Disconnect
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12-18-2012 11:38 AM
Hi,
I hope someone will be able to point me in the right direction, I have been working on this for days and seem to be getting nowhere!
A little background info:
Current live BES - 4.1.7
3 internal servers, 1 DMZ Blackberry router
Carrier - Vodafone (UK)
Exchange 2003 SP2
SQL Server 2005
170 users
Nice and stable, works well.
New BES - 5.0.4
2 internal servers (VMs), 1 DMZ Blackberry router (physical)
Carrier - Vodafone (UK)
Exchange 2010
SQL Server 2008
0 users
Not working!
So to the reason I am here... I am setting up a new BES 5.0.4 domain to replace the existing 4.1.7. I registered for a trial version with temporary SRP keys and downloaded the software. I have 2 virtual servers on the internal network and a new database on SQL Server 2008 with a separate Blackberry router (not the same one as used by the 4.1 infrastructure) in the DMZ. I want to run the two Blackberry domains alongside each other to allow me time to fully test the new setup before I migrate users onto it.
I did my research, planned my installation, did all the Exchange 2010 prerequisites and installed BES 5.0.4 on the two new internal servers and the router service on the DMZ server. My problem is I can't get the SRP or connect at all, so I am not able to do an OTA enterprise activation, it keys failing no matter what I seem to try!
I have been through all the troubleshooting I can find online, had one of the network guys work with me to ensure we have port 3101 open etc. I can telnet from both internal servers to the Blackberry router, and can run the 'test connection' on the Blackberry router and get a success with connectivity to RIM but something still isn't right.
I assume I don't neeed to activate the temporary SRP keys with RIM? I am also assuming I dont need to speak to Vodafone to register the SRP in any way?
I have checked the networking aspects of my setup, all seems fine with port 3101 open. I have set the IP address of the RIM infrastructure gb.srp.blackberry.com (193.109.81.33) in the Server Configuration on all servers (I used IP rather than host name as the internal servers have no internet access to do a DNS lookup). I have set the Blackberry router IP in the 'SRP addresses' section on the BAS console for each Blackberry Enterprise Server and have made all the required changes in the folowing RIM document to use a remote router:
http://docs.blackberry.com/en/admin/deliverables/2
So what am I missing, I just can't get the SRP to connect so I can't enterprise activate a handset...
My Carrier: Swisscom
Re: BES 5.0.4 SRP Status: Disconnect
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12-18-2012 12:00 PM
We have a similar setup (one BES 5.0 Router in DMZ + 2 BES machines in internal LAN) and it works, so it must be something in your setup. You don't need to activate your SRP key.
You have to find out if BES can properly talk to the Router and if the Router can properly talk to RIM. Therefore you have to analyse the router log and the dispatcher log for detailed error messages. Please post them here.
My Carrier: Swisscom
Re: BES 5.0.4 SRP Status: Disconnect
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12-18-2012 12:07 PM
Have you changed the AllowRemoteServices Reg Key to 1? As per:
My Carrier: Vodafone
Re: BES 5.0.4 SRP Status: Disconnect
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12-18-2012 12:12 PM
Hi, I have changed the AllowRemoteServices Reg Key to 1 on the DMZ router and also on the two internal BES servers, I don't think they (internal servers) need it but as they are running the routing service I thought it worth a shot. I will have a look in the logs and post some log data (probably be tomorrow).
My Carrier: Swisscom
Re: BES 5.0.4 SRP Status: Disconnect
[ Edited ]
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12-18-2012 12:22 PM - edited 12-18-2012 12:23 PM
We have set the Blackberry Router service on the two internal BES servers to "Disabled" (in Windows Services). They don't need to run if you have a BB Router in DMZ.
My Carrier: Vodafone
Re: BES 5.0.4 SRP Status: Disconnect
[ Edited ]
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12-19-2012 10:36 AM - edited 12-19-2012 10:59 AM
I have disabled the router services on the two internal servers. I have also got a copy of the dispatcher log from the main internal BES server (the other just runs my MDS and Attachment services). I need to get the routing log from the router, although I am pretty sure the issue is on the internal LAN rather than the DMZ as the router server can successfully connect to RIM when I click 'Test Connection' in the server configuration app.
UTF-8 encoded
[30000] (12/19 00:00:00.239):{0x4FC} Current Date: 2012/12/19
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x4FC, THREADNAME="DebugLogger"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x550, THREADNAME="TimerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x5F8, THREADNAME="SRPClientSessionReceiver"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x5FC, THREADNAME="SRPClientSession"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x600, THREADNAME="SRPListenerImp"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x610, THREADNAME="BIPPa_Controller"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x614, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x620, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x624, THREADNAME="BIPPe_Controller"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x634, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x638, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x644, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x648, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x64C, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x650, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x658, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x65C, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x668, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x670, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x674, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x678, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x67C, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x680, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x684, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x688, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x68C, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x690, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x698, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x6B4, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x6BC, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x6C0, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x6C4, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x6C8, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x6CC, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x6D0, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x6D4, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x6D8, THREADNAME="UserWorkerThread"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x6F4, THREADNAME="SRPListenerImp"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x700, THREADNAME="SCS"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x71C, THREADNAME="TimerHealth"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x720, THREADNAME="FailoverHandler"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x750, THREADNAME="CBESRpcServer"
[30000] (12/19 00:00:00.239):{0x4FC} [DIAG] EVENT=Thread_report, THREADID=0x12C0, THREADNAME="SRPReceiverHandler"
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Current Process: E:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Current Process logged on as: internal\besadmin_svc, Start Time: Dec 18 2012 14:33:15, Uptime (seconds): 34005
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Current Process id: 1204
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Computer Host Name: bes-d01, OS Version: 6.1, Build number 7601, ServicePack Major 1, ServicePack Minor 0
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Processor Identifier: Intel64 Family 6 Model 44 Stepping 2
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Processor Name String: Intel(R) Xeon(R) CPU X5675 @ 3.07GHz
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Number of Processors: 1
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] 45 percent of memory in use.
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Total size of physical memory: 4193848 KB
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Size of physical memory available: 2275280 KB
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Size of the committed memory limit: 8385852 KB
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Size of available memory to commit: 6329884 KB
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 1937708 KB
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Size of private memory of the BES process: 8956 KB
[30000] (12/19 00:00:00.239):{0x4FC} [ENV] Total HD bytes: 107371032576, Total free bytes = 104927137792
[30000] (12/19 00:00:00.551):{0x4FC} [ENV] System up time: 0 days 09 hrs 27 mins 02 secs
[30000] (12/19 00:00:00.551):{0x4FC} [ENV] Local Time Zone: GMT Daylight Time (GMT+00:00)
[30000] (12/19 00:00:00.551):{0x4FC} [ENV] TCP/IP provider (Winsock) File Version: 6.1.7600.16385 (C:\Windows\System32\wsock32.dll)
[30000] (12/19 00:00:00.567):{0x4FC} [ENV] Local machine IP Address = 10.72.4.18
[30000] (12/19 00:00:00.567):{0x4FC} [ENV] Winsock2 file: @%SystemRoot%\system32\nlasvc.dll,-1000, Version: 6.1.7601.17514 (C:\Windows\system32\NLAapi.dll)
[30000] (12/19 00:00:00.567):{0x4FC} [ENV] Winsock2 file: @%SystemRoot%\system32\napinsp.dll,-1000, Version: 6.1.7600.16385 (C:\Windows\system32\napinsp.dll)
[30000] (12/19 00:00:00.567):{0x4FC} [ENV] Winsock2 file: @%SystemRoot%\system32\wshtcpip.dll,-60103, Version: 6.1.7601.17514 (C:\Windows\System32\mswsock.dll)
[30000] (12/19 00:00:00.567):{0x4FC} [ENV] Winsock2 file: NTDS, Version: 6.1.7600.16385 (C:\Windows\System32\winrnr.dll)
[30000] (12/19 00:00:00.567):{0x4FC} [ENV] Microsoft XML Parser 6.0: C:\Windows\System32\msxml6.dll, Version: 6.30.7601.17514
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] MSSQL OLEDB provider is available: [SQLOLEDB]
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] SQLCLI provider is available: [SQLNCLI]
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] SQLCLI provider is available: [SQLNCLI10]
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] MDAC version: 6.1.7601.17514
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] MSADO15.DLL: C:\Program Files (x86)\Common Files\System\ado\msado15.dll, Version: 6.1.7601.17514
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: System, ID: 4
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: smss.exe, ID: 224
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: csrss.exe, ID: 316
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: csrss.exe, ID: 368
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: wininit.exe, ID: 376
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: winlogon.exe, ID: 400
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: services.exe, ID: 464
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: lsass.exe, ID: 472
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: lsm.exe, ID: 480
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 568
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 652
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: LogonUI.exe, ID: 724
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 736
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 792
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 836
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 872
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 932
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 1008
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: spoolsv.exe, ID: 1028
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: BAS-NCC.exe, ID: 1148
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: BlackBerryController.exe, ID: 1176
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: BlackBerryDispatcher.exe, ID: 1204
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: BlackberryRouter.exe, ID: 1284
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: BESAlert.exe, ID: 1344
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: dsisrv.exe, ID: 1576
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: igateway.exe, ID: 1708
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: InoRPC.exe, ID: 1772
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: InoRT.exe, ID: 2016
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: InoTask.exe, ID: 1124
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: misrv.exe, ID: 1376
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: midaemon.exe, ID: 1436
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: conhost.exe, ID: 1444
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: mwecsrv.exe, ID: 1988
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: perfalarmsrv.exe, ID: 2012
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 1112
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: perfalarm.exe, ID: 1904
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: discagnt.exe, ID: 1956
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: conhost.exe, ID: 2056
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 2112
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: RSCDsvc.exe, ID: 2148
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: perfdsrv.exe, ID: 2224
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: RSCD.exe, ID: 2248
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: conhost.exe, ID: 2260
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: svchost.exe, ID: 2272
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: perfd.exe, ID: 2288
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: conhost.exe, ID: 2296
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: ttsrv.exe, ID: 2324
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: discusge.exe, ID: 2356
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: ttd.exe, ID: 2400
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: conhost.exe, ID: 2408
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: BAS-AS.exe, ID: 2472
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: ovcd.exe, ID: 2504
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: scopesrv.exe, ID: 2640
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: vmtoolsd.exe, ID: 2692
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: scopent.exe, ID: 2780
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: conhost.exe, ID: 2788
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: ovbbccb.exe, ID: 2892
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: conhost.exe, ID: 2904
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: ovconfd.exe, ID: 3112
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: conhost.exe, ID: 3128
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: BlackBerrySyncServer.exe, ID: 3232
[30000] (12/19 00:00:00.692):{0x4FC} [ENV] Running Process: BlackBerryMailStoreSrvr.exe, ID: 3304
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: BlackBerryPolicyServer.exe, ID: 3496
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: BlackBerryExtension.exe, ID: 3564
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 3572
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: BlackBerryAgent.exe, ID: 3684
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 3692
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: agtrep.exe, ID: 3776
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 3380
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: coda.exe, ID: 4112
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 4120
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: opcle.exe, ID: 4220
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 4228
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: opcmsgi.exe, ID: 4336
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 4344
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: opcmona.exe, ID: 4464
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 4472
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: opcacta.exe, ID: 4572
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 4580
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: CalHelperWS.exe, ID: 4604
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 4616
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: opcmsga.exe, ID: 4728
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 4736
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: rtmd.exe, ID: 4916
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: conhost.exe, ID: 4924
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: svchost.exe, ID: 5736
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: CalHelper.exe, ID: 4552
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: WmiPrvSE.exe, ID: 5508
[30000] (12/19 00:00:00.707):{0x4FC} [ENV] Running Process: discusge.exe, ID: 3172
[30000] (12/19 00:00:00.723):{0x700} [ENV] BlackBerry Dispatcher Version 5.0.4.11
[30000] (12/19 00:00:00.723):{0x700} [ENV] BES Service Name: BlackBerry Dispatcher
[30000] (12/19 00:00:00.723):{0x700} [ENV] BlackBerry Dispatcher: E:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 5.0.4.11
[30000] (12/19 00:00:00.723):{0x700} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (12/19 00:00:00.723):{0x700} [ENV] BlackBerry MDS Connection Service: NOT FOUND
[30000] (12/19 00:00:00.723):{0x700} [ENV] BlackBerry Database Consistency Service: NOT FOUND
[30000] (12/19 00:00:00.723):{0x700} [ENV] BlackBerry Policy Service: E:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryPolicyServer.exe, Version: 5.0.4.7
[30000] (12/19 00:00:00.738):{0x700} [ENV] BlackBerry Synchronization Service: E:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 5.0.4.7
[30000] (12/19 00:00:00.738):{0x700} [ENV] BlackBerry Router: E:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 5.0.4.11
[30000] (12/19 00:00:00.738):{0x700} [ENV] BlackBerry Controller: E:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 5.0.4.17
[30000] (12/19 00:00:00.738):{0x700} [ENV] BlackBerry Alert: E:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 5.0.4.15
[30000] (12/19 00:00:00.738):{0x700} [ENV] BlackBerry Attachment Service is installed remotely on
[35015] (12/19 00:00:00.738):{0x700} [ENV] Total number of requests for connections: 3067
[35014] (12/19 00:00:00.738):{0x700} [ENV] Number of waits for connections since service was started: 0
[35019] (12/19 00:00:00.754):{0x700} [ENV] [DB] Database Schema Version: 5.0.4 <5.0.2012.08.09>
[30000] (12/19 00:00:00.754):{0x700} [ENV] [DB] Connection String = Server=sql-d04\hh_sql_v05;Database=BESMgmtv5;Netwo
My Carrier:
I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier
Re: BES 5.0.4 SRP Status: Disconnect
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12-19-2012 12:15 PM
how long ago did you get your SRP? they do time out from day you download and not when you start to use it
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Re: BES 5.0.4 SRP Status: Disconnect
[ Edited ]
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12-19-2012 12:57 PM - edited 12-19-2012 12:58 PM
I received the email from RIM after applying for the trial on Nov 23rd 2012 so I am a little under a month into the 60 days.
My Carrier:
I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier
Re: BES 5.0.4 SRP Status: Disconnect
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12-20-2012 10:25 AM
are you sure windows firewall isnt blocking it?
Can you double check your perimiter firewall rules.
can you ping the SRP address from your perimiter firewall?
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
My Carrier: Vodafone
Re: BES 5.0.4 SRP Status: Disconnect
[ Edited ]
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12-28-2012 09:47 AM - edited 12-28-2012 09:47 AM
I managed to fix my issue. I was re-using an old BES router from a v4 pilot we had years ago, I wanted to be sure I removed all trace of the old routing services so I un-installed all BES software through Add/Remove Programs and cleared out anything I could find from the registry. After a reboot I did a fresh install of the BES 5.0.4 router service. Tested my BES, still not able to connect the SRP or enterprise activate a handset. After much fiddling about I found a line in the routing log saying "trying to connect to gb.srp.blackberry.com" then saying connection failed. My router server has no access to internet DNS so I added an entry in the local HOSTS file:
93.186.25.33 gb.srp.blackberry.com
After doing this the routing log showed a successful connection and I was able to enterprise activate a test handset!! (this has been bugging me for a week or more now!)
Another question has come up after this though; I have one Blackberry router in my DMZ and two servers on my internal LAN (one for the Account services and the other with MDS and Attachment services). When I start both internal instances one of them reports the SRP to be connected and the other reports:
Disconnected - SRP ID in use by another BlackBerry Enterprise Server
If I stop one instance (my MDS/Attachment server) my Account server works fine. So the question is, do I need a second SRP ID for the second BES server?
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