BlackBerry® Enterprise Service 10

[weissidrum]

Hi guys,

I installed BESX 5.0.4 in Exchange 2010 SP2 RU4 Environment on a windows 2008 r2 sp1 server.

The following service is terminating every few minutes:

The BlackBerry Administration Service - Native Code Container service

Application Log:

Faulting application name: BAS-NCC.exe, version: 1.2.3.1, time stamp: 0x4ebd2fb1
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x2968
Faulting application start time: 0x01cd9b21be50e348
Faulting application path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\External\Bin\BAS-NCC.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 136e5888-0715-11e2-bafd-000c299bdda4

It looks like the error a few months ago:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB23927&sliceId=2&cm...

This error was fixed in BES 5 SP3 but seems to be back in BES5 SP4

Do you have any known issues?

Thanks in advance.

kind regards

[knottyrope]

You are the first to report it, have you tried the workarounds?

[weissidrum]

These workarounds are not possible in my environment. I can not uninstall all of this hotfixes and SP on my server.

But i would be interesting if there are more installations with this issue!?

[TheBull]

We are also experiencing this issue since SP4 install. Service stops and starts every 3 or 4 minutes and BAS-NCC.exe is running at 100%. A manual restart of the service has fixed it but not sure for how long.

[jsplatt]

I was getting the service terminating every few seconds on 2008 R2 sp1 following and upgrade from 5.0.3 to 5.0.4. I uninstalled one of the hotfixes in this article (cant remember which one)

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB25330&sliceId=2&cm...

which seems to have stopped the crashing but now I’m experiencing the BAS-NCC process running at 100% cpu usage as mentioned by others. Restarting the service is only a temporary fix as the process will again grab all the cpu after a short while.

[jsplatt]

Still having to restart the BAS-NCC service every time i want to access the admin console due to the process ramping up to 100% cpu all the time.

Should of stayed on 5.0.3

[ederkley]

FYI

We're getting a similar issue atfer upgrading from 5.0.3 to 5.0.4 where the BAS-NCC service fails but ours does it every 1 or 2 hours - within a minute or so. ie. 2:10am, 4:12am, 5:11am, 6:12am

This issue only occurs on the Windows 2008 R2 platform, the service runs fine on our backup BES server running on Windows 2003 R2 OS.

[freakinvibe]

Same here: BAS-NCC.exe is constantly running on 100% CPU after upgrade to 5.0.4.

Windows Server 2008 R2, Exchange 2007

Thank God this is on a test system. Definitely not going to upgrade production until this is fixed.

[knottyrope]

---

ederkley wrote:

FYI

We're getting a similar issue atfer upgrading from 5.0.3 to 5.0.4 where the BAS-NCC service fails but ours does it every 1 or 2 hours - within a minute or so. ie. 2:10am, 4:12am, 5:11am, 6:12am

This issue only occurs on the Windows 2008 R2 platform, the service runs fine on our backup BES server running on Windows 2003 R2 OS.

---

using a proxy?

BAS-NCC process crashes at ten minutes past the hour

[ederkley]

Ahh thankyou! That looks like it was the problem. Redefining the proxy exceptions seems to have stopped the crashing. Weird we never had this problem in 5.0.3 and haven't changed the proxy exception list in many months.