Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
MathewGhobrial
Posts: 3
Registered: ‎07-10-2009
My Device: Not Specified

BES 5.0 Install Problems - SRP ID and Key

Hi All,

 

I'm in the middle of installing BES 5.0 for MS Exchange 2007 Environment.

 

I'm stuck on the CAL and SRP Information stage.

 

Firstly, I should explain that I am in Sydney, Australia (G'day mates! - hehe)

 

Therefore my Service Provider is a company called Telstra.

 

I was able to access a free 60 day trial BES 5.0 software pack from their website.

 

Upon download of the software I received an SRP ID and Key. (Also received a CAL Authentication Key)

 

The error message I am getting when trying to install appears when I try to verify my SRP ID and Key information. Error Message: "Invalid SRP Key or ID : Wireless Network can not be contacted..."

 

I am leaning towards this is something to do with my outside connection to RIM Server...

 

Hope that all made sense ???

 

Any help is much appreciated guys :smileyhappy: 

Please use plain text.
Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: BES 5.0 Install Problems - SRP ID and Key


MathewGhobrial wrote:

Hi All,

 

I'm in the middle of installing BES 5.0 for MS Exchange 2007 Environment.

 

I'm stuck on the CAL and SRP Information stage.

 

Firstly, I should explain that I am in Sydney, Australia (G'day mates! - hehe)

 

Therefore my Service Provider is a company called Telstra.

 

I was able to access a free 60 day trial BES 5.0 software pack from their website.

 

Upon download of the software I received an SRP ID and Key. (Also received a CAL Authentication Key)

 

The error message I am getting when trying to install appears when I try to verify my SRP ID and Key information. Error Message: "Invalid SRP Key or ID : Wireless Network can not be contacted..."

 

I am leaning towards this is something to do with my outside connection to RIM Server...

 

Hope that all made sense ???

 

Any help is much appreciated guys :smileyhappy: 


 

CRIKEY! :smileyhappy:

 

Have you opened up TCP Port 3101 outbound?

 

Give this a read:  KB03735 - Firewall and connection requirements for the BlackBerry Enterprise Server

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Please use plain text.
New Contributor
MathewGhobrial
Posts: 3
Registered: ‎07-10-2009
My Device: Not Specified

Re: BES 5.0 Install Problems - SRP ID and Key

Hi All,

 

Apologies for taking so long to get back to everyine reading this ....

 

OK - so the issue here was the fact that we still had an existing BES connected using the SAME SRP as the new BES we were trying to install....

 

What we found was that Both BES didn't come down, rather the new BES would disconnect from the BlackBerry Infrastructure every few minutes.

 

Hope that helps for anyone out there that has the same issue or made the same mistake I did ?

 

Always happy to help if anyone reading this is still a little confused :smileyhappy:

 

P.S> - thanks very much for your time in trying to help resolve for us.

 

Cheers.

Please use plain text.
Guru III
knottyrope
Posts: 30,620
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5.0 Install Problems - SRP ID and Key

[ Edited ]

Start with this.

 

KB02068 - How to troubleshoot SRP connectivity issues


Also did you allow port 3101 out bound initated bi direction for the BES server?

 

Using the same SRP will also do what you are decribing. You can only use the SRP for one server at a time.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Please use plain text.