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BlackBerry® Enterprise Service 10

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Regular Contributor
Shamrock
Posts: 83
Registered: ‎05-13-2009
My Device: Not Specified

BES 5.0 and moving exchange users

I know with the current version of BES (4.1.6MR5), when you move an exchange user from one exchange server to another you essentially have to restart BES services which causes and effects all your BES users because it then needs to rescan all of the exchange mailboxes.  Is or has this issue been resolved in BES 5.0? 

 

For any exchange admin with multiple exchange servers you're moving users around all the time, and this is a real pain.

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New Contributor
wilmekk
Posts: 6
Registered: ‎05-18-2009
My Device: Not Specified

Re: BES 5.0 and moving exchange users

search google -  

Best Practices for

Managing Your BlackBerry Environment

---

Run the HandheldCleanup.exe Tool

For Exchange, one of the command line utilities built in to the BlackBerry Enterprise Server is the

HandheldCleanup.exe tool. This tool should be used if users are moved from mail server to mail

server and any changes are made on that account. Running the HandheldCleanup.exe tool can

ensure that the information coincides with the information used by the BlackBerry Enterprise

Server.

Information about the specific options that can be used is documented in both the BlackBerry

Enterprise Server Administration Guide and the BlackBerry Enterprise Server Maintenance

Guide.

The following command dumps the device information for each BlackBerry device on a specified

BlackBerry Enterprise Server:

-d [<filename>] [-p <MAPI profile name>]

Executing the above command causes the prompt for a BlackBerry Enterprise Server name to

appear. This command can be used with the following optional arguments:

<filename> is a file name to which device information will be dumped. If a file name is not

specified, the information is dumped to the screen.

-p is a flag to signify a profile; it is combined with <MAPI profile name>.

<MAPI profile name> is an existing MAPI profile name.

Use the following command to perform a BlackBerry device mailbox check and update and check

for any mailboxes that have been moved.

-u [-p <MAPI profile name>]

If the mailbox is moved, the ServerDN is set to the Global Address List ServerDN. Any devices

with the ServerDN changed are printed. Otherwise, no output is given.

This command can be used with the following optional arguments:

-p is a flag to signify a profile; it is combined with <MAPI profile name>.

<MAPI profile name> is an existing MAPI profile name.

-c “DB Connect String” signifies the ODBC connection string for the database. If the

connection string is not provided, the connection string is retrieved from the registry.

-h or -? lists all available commands.

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Regular Contributor
Shamrock
Posts: 83
Registered: ‎05-13-2009
My Device: Not Specified

Re: BES 5.0 and moving exchange users

I guess my answer to this is; why do we need to even run a tool?  Meaning why doesn't the BES just do this on it's own?
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Regular Contributor
Shamrock
Posts: 83
Registered: ‎05-13-2009
My Device: Not Specified

Re: BES 5.0 and moving exchange users

Also this doesn't work if you move a mailbox from 1 mail store to another.
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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: BES 5.0 and moving exchange users


Shamrock wrote:
Also this doesn't work if you move a mailbox from 1 mail store to another.

If you move a mailbox within the server you need to follow KB00142. ... If you move to a different server, follow KB10444.

 

NOTE: In both cases the move will eventually be picked up by the BES.

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
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New Contributor
MNBberry
Posts: 6
Registered: ‎05-12-2008
My Device: Not Specified

Re: BES 5.0 and moving exchange users

I'm not sure that the key question was answered- has this been resolved with Bes5.0?  By resolved, services are no longer required to be restarted?
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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: BES 5.0 and moving exchange users


MNBberry wrote:
I'm not sure that the key question was answered- has this been resolved with Bes5.0?  By resolved, services are no longer required to be restarted?

Services HAVE NEVER needed to be restarted when moving a user.  Review my post previous to yours.  It is relevant for 5.0

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
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Regular Contributor
Shamrock
Posts: 83
Registered: ‎05-13-2009
My Device: Not Specified

Re: BES 5.0 and moving exchange users

Everything in those KB articles seem to be "workarounds."  Why when moving a user in exchange from 1 mail store to another does the BES admin have to do anything? 

 

With Active Sync I can move users where ever I want, and it's free.

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New Contributor
MNBberry
Posts: 6
Registered: ‎05-12-2008
My Device: Not Specified

Re: BES 5.0 and moving exchange users

Setting static messaging agents (KB00142), is a workaround, and doesn't seem to be very practical in large BES environments.  From my testing, i have found that running the handheldcleanup.exe in BES 5.0 does resolve the issue- i haven't had to restart the BES services after running the cleanup like with 4.1.  Progress i guess.  Hopefully at somepoint BES will start uing powershell to query mailstore info and get rid of this issue once and for all.
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Forums Advisor III
OzBBerry42
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: BES 5.0 and moving exchange users

[ Edited ]

Hi,

 

Sorry, but I'm a little confused....

 

 

Assuming that the issue is NOT fixed in BES 5.0 (I havent looked yet)...

 

To fix a user who has been moved between excange servers/stores/etc then you need to get the BES to reconnect to the users account.

 

Restart BES = 20- minutes affecting all users

Delete the current user and reactivate = 20 minsutes and affects only one user...

 

???

 

Yes, when moving users around mail servers, the BES is Seriously affected. But why move users around all the time? Once they are added and working, why move them? If storage is an issue then either enforce Mail quota's or add extar Hard drive storage to handle larger mail stores....


Can you give examples of why users NEED to be moved around exchange servers all the time?

 

Message Edited by OzBBerry42 on 06-15-2009 03:07 PM


Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq
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