Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
markito
Posts: 2
Registered: ‎05-06-2009
My Device: Not Specified

BES 5.0 no rich content email option in default messaging configuration

We upgraded from the latest BES 4.1 to version 5.0.0.137. 

Since this upgrade I no longer are able to read html e-mail on the devices. Previously in the last 4.1 version this was possible and we had this working.

I checked our policy and also tried to use the default policy.

All is set to allow rich content mail.

 

However when I check the user I find a "default configuration" under the messaging configuration. 

Description:he default configuration is created automatically when the BlackBerry Enterprise Server is installed.

When I click on the  "default configuration" and then "edit user" I am able to modify certain settings under "Email services settings" but the "Rich content turned on:NO" cannot be modified.

 

How can I modify this configuration and solve the issue?

New Contributor
markito
Posts: 2
Registered: ‎05-06-2009
My Device: Not Specified

Solved - BES 5.0 no rich content email option in default messaging configuration

derunThe problem has been solved thanks to RIM support. It is actually a problem on the device with the Desktop CMIME in the servicebook. In case you have the same issue we did the following:

1. On device under options - advanced - service book we removed the Desktop CMIME

2. On BES we resend the service book to the user

3. In e-mail options on the device we enabled HTML e-mail 

In case resend service book does not workdo a reactivation.