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BlackBerry® Enterprise Service 10

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Trusted Contributor
Tweedle
Posts: 111
Registered: ‎07-31-2008
My Carrier: PLUS (POland)

BES 5.0 software configuration 9320 and unknown device

Hi. We have couple of handhelds 9320 in our environment and when I try to inslall remotely some application there is in View resolved applications all application is on tab Other configured applications and have error with „unknown device”. Any clue to resolve this error and able to install remotely application on 9320 handhelds?

This not make mistakes, who does nothing.
Włodzimierz Lenin

BES 5.0.4
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Guru III
knottyrope
Posts: 26,685
Registered: ‎06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5.0 software configuration 9320 and unknown device


Tweedle wrote:

Hi. We have couple of handhelds 9320 in our environment and when I try to inslall remotely some application there is in View resolved applications all application is on tab Other configured applications and have error with „unknown device”. Any clue to resolve this error and able to install remotely application on 9320 handhelds?


Are your XML files being updated?

KB13589 - How to update the device.xml and vendor.xml files



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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
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Trusted Contributor
Tweedle
Posts: 111
Registered: ‎07-31-2008
My Carrier: PLUS (POland)

Re: BES 5.0 software configuration 9320 and unknown device

I forgot about this :smileyhappy: I must search in database whitch address is in vendor and devices link. I remember that I set it from my local network but some updates maybe change this.

This not make mistakes, who does nothing.
Włodzimierz Lenin

BES 5.0.4
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Trusted Contributor
Tweedle
Posts: 111
Registered: ‎07-31-2008
My Carrier: PLUS (POland)

Re: BES 5.0 software configuration 9320 and unknown device

[ Edited ]

I check this and Device.xml and Vendor.xml is ok. There is a problem with Search for new wireless BlackBerry Device Software bundles with 9320 Handheld. There is no software for this model available yet?

 

This not make mistakes, who does nothing.
Włodzimierz Lenin

BES 5.0.4
Please use plain text.
Guru III
knottyrope
Posts: 26,685
Registered: ‎06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5.0 software configuration 9320 and unknown device

the carrier might not have approved of a new version yet.



Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

Please use plain text.